Software Engineer III - Platform - Chase UK

Testing Site - JPMC; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

JPMorgan Chase is seeking a Software Engineer III for the Developer Experience team in the UK. You will collaborate with product and platform teams to design and operate observability tooling across cloud-native microservices, setting standards and delivering end-to-end telemetry solutions to improve developer experience.

The role emphasizes designing, building, and maintaining metrics, logs, and tracing capabilities, with a focus on scalable infrastructure and strong problem-solving in a

Qualifications

• Formal training or certification in software engineering with 3+ years of experience.
• Experience in system design, development, testing, and operational stability.
• Experience coding in Python and SQL in large corporate environments.
• Understanding of SDLC, Agile, and security principles.
• Knowledge of telemetry management and cloud services (AWS).
• Experience with Infrastructure as Code (Terraform).
• Ability to work independently with minimal oversight.

Responsibilities

• Collaborate with development teams to provide scalable observability tools and ingestion of telemetry data across multi-regional cloud-native services.
• Develop, debug, and troubleshoot software solutions with ability to tackle unconventional problems.
• Produce architecture and design artifacts and ensure constraints are met in software development.
• Create visualizations and reports from large, diverse data sets to drive continuous improvement.
• Identify hidden problems in data to improve coding hygiene and system architecture.
• Contribute to software engineering communities and events about new technologies.
• Promote diversity, equity, inclusion, and respect within the team.

Skills

3+ years experience

Software design

System design

Python

SDLC knowledge

Agile methodologies

Telemetry management

Public Cloud (AWS)

Terraform

Independent problem solving

Education

Software engineering certification/training

Tools

Prometheus

Grafana

Jaeger

OpenTelemetry Collector

Datadog

Splunk

New Relic

Job description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the United Kingdom – but how we do things here is a little different. We're building the bank of the future from scratch, where you'll have the opportunity to make a real impact.

As a Software Engineer IIIat JPMorgan Chase within the International Consumer Bank, you willcollaborate closely with product, platform and development teams to design and operate a first-class observability capability across our cloud-native microservices. You’ll set standards and architect, build and design tooling for metrics, logs and traces telemetry data, across all stages of the SDLC, delivering end-to-end cutting-edge solutions to enhance the developer experience.

OurDeveloper Experience teamis at the heart of this venture, dedicated to providing an exceptional developer experience for all our engineers. We're looking for people who have a curious mindset, thrive in a collaborative environment, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

Job responsibilities:

• Collaborates with development teams to enhance the developer experience, providing scalable observability tools and infrastructure that support the ingestion of telemetry data across multi-regional cloud-native services.
• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyses, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, equity, inclusion, and respect
  

Required qualifications, capabilities and skills:

• Formal training or certification on software engineering concepts and3+ yearsapplied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages (Python or other) and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Understanding of Agile methodologies, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, mobile, etc.)
• Demonstrated knowledge in telemetry management: time-series storage and optimisation, PromQL or equivalent, ingestion pipelines, parsing/enrichment, retention and cost management, tracing sampling strategies.
• Experience with Public Cloud services in Production (AWS or other)
• Experience with Infrastructure as Code (Terraform or other)
• Ability to tackle design and functionality problems independently with little to no oversight

Preferred qualifications, capabilities and skills

• Familiarity with modern front-end or back-end technologies.
• Experience with one or more observability platforms and tools such as: Prometheus, Grafana, Alertmanager, Loki/ELK/OpenSearch, Jaeger/Zipkin/Tempo, OpenTelemetry Collector, Datadog, Splunk, New Relic, Dynatrace.
• Experience with GitHub, GitHub Actions, ArgoCD, Terraform Cloud, Slack is considered a plus
• Proficient in coding in one or more languages