Software Engineer, Customer Studio Backend

HighTouch; United Kingdom; Remote; GBP 133,000 - 238,000; Full time

Job summary

A tech company is seeking a product-minded backend engineer to enhance its Customer Studio product. The ideal candidate will tackle significant backend challenges related to data warehousing, performance, and real-time syncing. This remote role offers a competitive salary range of $180,000 - $320,000 USD and focuses on individuals who are intellectually curious and motivated to make an impact.

Qualifications

• Experience in backend and distributed systems architecture.
• Strong SQL skills for data handling and management.
• Ability to work with performance optimization in data warehouses.

Responsibilities

• Develop and maintain backend systems for the Customer Studio product.
• Optimize data warehouse performance for speed and responsiveness.
• Implement real-time syncing features for user data.

Skills

Backend development

SQL

Distributed systems

Architecture design

Problem-solving

Job description

Software Engineer, Customer Studio Backend

Remote (North America)

About Hightouch

Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.

We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions.

Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness.

About the Role

Building upon Reverse ETL’s ability to use SQL to sync to any SaaS tool, Customer Studio is Hightouch’s second major product that provides a purpose-built no-code suite of features that enables anyone to activate data directly from their warehouse.

We’re looking to add a product-minded backend engineer to the team. The ideal candidate will be comfortable diving deep into backend and distributed systems and think holistically about architecture, scalability, maintainability, and reliability.

Some of the problems we’ll be working on include:

• Data Warehouse Performance: We’re consistently pushing the limits of what data warehouses can handle in terms of speed, performance, and interactivity.
• Analytics and Experimentation: How can Hightouch help customers build segments and decide what data they want to sync?
• Real-time Audience Syncing: Our users are always interested in faster syncing and fresher data.
• Generative AI: We’re continuously working on making the user experience of acting on data more seamless.

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. The salary range for this position is $180,000 - $320,000 USD per year.

Interview Process

Our interview process focuses on evaluating fit for the most important dimensions of the role: product sense, ability to architect backend and distributed systems, and alignment with Hightouch’s values.

• Recruiter Screen [30m]: Introductory call with our recruiting team.
• System Design Screen [45m]: Designing a data processing feature end-to-end.
• Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences.
• System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level.