Software Engineer

Cummins Inc.; Gateshead; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company based in Gateshead is searching for a Telco Support Specialist responsible for providing expert-level technical support for end-user IT hardware, including desktops, laptops, and printers. The ideal candidate will possess hands-on experience with equipment, strong problem-solving skills, and the ability to deliver excellent customer service. This is a permanent role with a Monday to Friday working pattern, primarily in the office.

Benefits

Opportunities to learn new skills

Career development support

Qualifications

• Ideally hands-on experience with IT equipment.
• In-depth technical knowledge of IT hardware including desktops and printers.
• Full UK driving licence.

Responsibilities

• Diagnose and repair end-user IT hardware at client locations.
• Provide installation and configuration of end-user devices.
• Maintain accurate records of repairs using service management tools.

Skills

Hands-on experience with mail-room, printing and scanning technologies

In-depth technical knowledge of End-User IT hardware

Problem-solving skills

Strong attention to detail

Customer-facing skills

Job description

Job Overview

Job role: Telco Support Specialist
Location: Gateshead
Working Pattern: Monday to Friday (37.5 hours per week) – 4 days in Office
Contract: Permanent
Job Summary: The Telco Support Specialist will be responsible for providing expert-level technical support for complex end‑user IT hardware, including desktops, laptops, printers and other peripherals.

What We're Looking For

• Essential: Ideally hands‑on experience with equipment from mail‑room, printing and scanning technologies – applications will be considered from those with an interest in technology and proven desire to learn.
• Preferred: In‑depth technical knowledge of End‑User IT hardware, including Desktop, Laptop and Printers, as well as other IT peripherals.
• Confident in analysing hardware faults and using critical thinking skills to troubleshoot issues.
• Able to evidence problem‑solving skills to quickly diagnose and resolve hardware issues.
• Full UK driving licence.

What You'll Be Doing

• Diagnose and repair end‑user IT hardware break‑fix at client locations.
• Provide installation and configuration of end‑user devices.
• Develop and maintain manufacturer accreditation to support end‑user devices both in and out of manufacturer warranty.
• Manage boot stock spares suitable for the supported technology, ensuring used items are recorded and replenished in adequate timeframes.
• Maintain accurate records of repairs, upgrades and maintenance tasks using Capita Service Management Toolsets.

Additional Skills

• Strong attention to detail when dealing with complex computer systems.
• Ability to adapt and learn quickly.
• Customer‑focused and committed to providing excellent service.
• Strong collaboration and communication skills.
• Strong customer‑facing skills.

What's in it for you

You're part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.