Software Engineer

TodayTix; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global e-commerce leader for cultural experiences in London is seeking a Software Engineer to enhance its ticketing platform. The role involves designing technical solutions, leading teams, and delivering impactful improvements. Ideal candidates thrive in a fast-paced environment and are skilled in Java, Python, or TypeScript. The position offers hybrid work options and a generous suite of benefits.

Benefits

Hybrid work

Flexible work-from-anywhere days

Pension matching

Health and wellbeing programs

Professional development opportunities

Qualifications

• Experience working in a high-traffic e-commerce environment.
• Experience designing and building internal and external APIs.
• Understanding of performance profiling and optimization.

Responsibilities

• Design and implement technical innovations for ticketing systems.
• Improve platform observability to monitor performance.
• Collaborate with business stakeholders to enhance user experience.

Skills

High-traffic e-commerce experience

API design and development

Performance profiling and optimization

Data engineering principles

Collaboration and problem-solving

Tools

Java

Python

TypeScript

Next.js

AWS

Job description

Overview

About TodayTix Group: TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology. Through our brands TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG serves millions of customers and partners with access to theatres, producers, and cultural institutions worldwide.

We are hiring a Software Engineer to play a crucial role in ensuring our ticketing platform remains efficient, performant, and scalable. This role will design technical solutions, lead teams, and maintain a focused backlog to deliver impact for our users. You should be comfortable working with data-intensive stacks and collaborating across the business to drive outcomes.

Life at TodayTix Group: We thrive in a nimble, growth-oriented environment with ownership, feedback-driven growth, and performance milestones. New joiners have a 90-day onboarding journey with clear goals. We value collaboration, curiosity, and the best ideas regardless of seniority. We expect everyone to contribute to building the future of live events.

What Success Looks Like

• Achieving a stable, scalable platform that provides a high-performance, seamless experience for customers.
• Delivering technical improvements to the ticketing system, simplifying the purchasing experience and supporting business growth.
• Implementing GenAI integrations that enhance platform performance and streamline workflows, directly impacting business outcomes.
• Ensuring proactive monitoring and optimization of platform observability, minimizing downtime and enhancing system reliability.
• Contributing to the growth of the platform by optimizing integrations, ensuring they meet scaling goals, and enhancing overall system efficiency.
• Collaborating effectively with cross-functional teams, demonstrating strong communication and leadership to drive successful outcomes.
• Writing clean, maintainable, and well-documented code that supports long-term system stability and ease of future updates.

What You’ll Do

• Work as part of a product squad focused on driving technical stability and delivering key business outcomes through the continuous refinement of the platform.
• Partner with business stakeholders to create product solutions that enhance user experience while achieving financial objectives.
• Design and implement technical innovations that improve the functionality and efficiency of the ticketing systems.
• Explore opportunities to integrate GenAI to enhance platform capabilities and optimize business processes.
• Ensure the platform leverages recent data infrastructure investments to maximize performance and scalability.
• Improve platform observability to proactively monitor performance and reduce downtime.
• Continuously review and optimize platform integrations to meet scaling goals and ensure operational efficiency.

We\'re Looking for Someone With

• Experience of working in a high-traffic e-commerce environment.
• Experience designing and building internal and external APIs with a focus on scalability, clarity, and maintainability.
• An understanding of performance profiling and optimization, with exposure to MySQL query design and transaction handling, especially for bulk updates.
• Experience working with ORMs such as Hibernate for managing database access and entities.
• A deep understanding of data engineering principles.
• Experience integrating GenAI into systems and developer workflows.
• A passion for observability, best practices and design patterns.
• Write simple, comprehensible and maintainable code.
• Enjoys collaborating with other engineers and solving problems as a team.
• Interested or thrive in a start-up environment and are looking to grow personally and wear new hats as we continue to scale.
• The skills to contribute to our platform using one of our core technologies: Java, Python or TypeScript.

Good to Have

• Who can contribute to our design system and component library using Next.js and React
• You have experience with AWS and/or Terraform provisioning.
• Experience of working with complex integrations, especially with primary ticketing platforms, Payment Service providers and fraud tools.
• Experience working with GraphQL.
• Experience or exposure working with some of PHP, node.js or Python.
• An interest in delivery automation (CI/CD) and/or Docker.

We believe in using the right tool for the job. Our production systems currently use Node, Python, Java/Groovy and React/Redux/Nextjs. We use AWS Aurora, MongoDB, Redis, Elasticsearch, Datadog and AWS as backing services, with potential changes based on business needs.

Good To Know

TodayTix Group offers a generous suite of benefits, including hybrid work, flexible work-from-anywhere days, pension matching and scheme access, complimentary tickets, health and wellbeing programs, and professional development opportunities. We are an equal opportunity employer and are committed to diversity and inclusion. We do not discriminate based on protected characteristics and provide reasonable accommodations where needed. We comply with the UK Modern Slavery Act 2015 and maintain a zero-tolerance approach to modern slavery. For information on our UK Privacy policy, click here.