Software Customer Support Analyst | Fully Remote

Three Business Partners; Greater London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A growing software technology company in the property sector is seeking a motivated individual for a fully remote customer care position. This role involves assisting users through chat and email while providing outstanding service. Ideal candidates should possess problem-solving abilities and strong communication skills. The company offers structured onboarding and clear opportunities for career development. This is an exciting chance to join a supportive team with prospects for advancement as the business expands into new markets in 2026.

Benefits

Structured onboarding

Hands-on training

Career growth opportunities

Qualifications

• Enjoy helping others and solving problems.
• Calm and patient with frustrated users.
• Good listener with clear communication skills.
• Experience in customer support or helpdesk systems is a plus.

Responsibilities

• Be a point of contact for users needing help.
• Assist users with login issues and feature guidance.
• Communicate effectively with users and internal teams.

Skills

Problem-solving

Customer service

Communication

Listening

Time management

Curiosity and willingness to learn

Tools

Zendesk

Job description

Overview

Fully Remote position | Fast growing SAAS business with international expansion in 2026 | Early January 2026 start required

Are you someone who enjoys helping people, solving problems and being part of a supportive team?

Do you thrive on learning new software products and delivering outstanding service to customers / clients?

Are you ambitious and motivated to use this opportunity as a stepping stone to further career options within the business?

I am working with a growing software technology business in the property sector that is looking to bring one new person into its customer care team. The culture is friendly, relaxed and genuinely people minded. The combination of outstanding customer service and professionalism you bring alongside the time and support you2ll receive to learn the platform properly will give you every oportunity to succeed in the role. Ultimately with a view to progressing your career in a variety of different roles in the long term.

What will you be doing in the role?

You will be one of the first points of contact for users who need help. Most conversations come through chat or email, with some calls mixed in. You will learn how the system works, what users typically need, and how to either fix an issue yourself or get it to the right place quickly.

Every day is a mix. You might be helping someone log in, guiding a contractor through a user issue or walking a property manager through a simple feature. As you grow in confidence, you will take on more varied support work beyond basic triage. Your communication both with external parties as well as other internal teams will be crucial to your success.

Who this suits...

• Someone who genuinely enjoys helping others
• Calm and patient when dealing with frustrated users / customers
• Curious and willing to learn new systems
• Good listener with clear communication skills
• Enjoys solving problems and asking the right questions
• Comfortable managing several tasks at once
• Wants more than a long-term customer service position
• Experience with tools like Zendesk is helpful but not essential
• Any background in property, contractors or helpdesk systems is a bonus

What you get from it...

This is not a call centre environment. Working responsibly and productively in a remote position, you will get structured onboarding, hands-on training and real support from the team. The business is growing quickly, which naturally opens doors to roles in technical support, customer success, sales or implementation if you decide to develop in that direction. 2026 expansion into the US market is bound to bring further career opportunities for the right team members.

Working details

• Fully remote (the ability for very occasional travel - once or twice per year - to London offices may be required)
• Monday to Friday working hours, no weekends
• Supportive onboarding - shadowing by fellow team members and full product training
• Clear opportunities to grow

The recruitment process

Following review of your application by Three Business Partners, those candidates submitted will have the potential opportunity of a 1st stage interview via video call if selected by the hiring manager. If successful at 1st stage, a final stage via video call will be held with you - all of which will be concluded before the Christmas break. If successful, it is important you will have availability to begin your role ideally on the 5th January 2026.

If this sounds like the kind of role you would enjoy and develop in, please APPLY NOW with an appropriate CV. All applications will be reviewed, and we will endeavour to respond to all applicants