Software Asset Manager (ServiceNow CMDB & Configuration Management)

Methods; City of Westminster; Sur place; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Autonomy to grow

Challenging projects

Strong leadership

Collaborative environment

Learning access

Employee assistance

Social events

25 days annual leave

Volunteer days

Résumé du poste

Methods is seeking an experienced Software Asset Manager with strong ServiceNow CMDB expertise to establish and govern our configuration management capability in the UK.

You will build and maintain a trusted CMDB, drive Service Mapping and CSDM adoption, ensure data quality, and engage IT and business stakeholders to unlock value.

The role requires hands-on CMDB design, governance, data modelling, discovery, and reconciliation rules, plus excellent communication and security clearance readiness.

Qualifications

• CMDB governance and data quality focus.
• Hands-on ServiceNow CMDB, Discovery, IRE.
• Experience with Service Mapping and CSDM adoption.

Responsabilités

• Define and implement CM policies, processes, and governance.
• Build and enhance the ServiceNow CMDB, incl. data models and rules.
• Deliver Service Mapping and CSDM initiatives and relationships.
• Monitor CMDB data quality with dashboards, certifications, and 3Cs.
• Engage IT and business stakeholders to drive adoption and ownership.
• Showcase experience maturing Configuration Management practices.
• Hands-on CMDB build/manage in ServiceNow.
• Use Discovery, IRE, and CMDB data modelling skills.
• Maintain understanding of Service Mapping and CSDM principles.
• Develop CMDB governance and health reporting frameworks.
• Exhibit excellent stakeholder management and communication.

Connaissances

CMDB governance

ServiceNow CMDB

Service Mapping

CSDM

Data quality

Stakeholder management

Governance frameworks

Outils

Discovery

IRE

Data modelling

Description du poste

We're looking for an experienced Software Asset Manager with strong ServiceNow Configuration Management and CMDB expertise to establish, govern, and continuously improve our configuration management capability. You'll play a key role in building and maintaining a trusted CMDB, driving Service Mapping and CSDM adoption, ensuring data quality, and engaging stakeholders across the business to maximise the value of ServiceNow.

• Define and implement Configuration Management policies, processes, and governance frameworks.
• Build, maintain, and enhance the ServiceNow CMDB, including data models, Discovery, and Identification & Reconciliation rules.
• Deliver Service Mapping and CSDM initiatives, ensuring accurate service and infrastructure relationships.
• Monitor and improve CMDB data quality through governance, dashboards, certifications, and the application of the 3Cs (Completeness, Compliance, and Correctness).
• Engage stakeholders across IT and the business to drive CMDB adoption, data ownership, and continuous improvement.
• Proven experience implementing and maturing Configuration Management practices.
• Strong hands-on experience building and managing ServiceNow CMDBs.
• Experience with ServiceNow Discovery, Identification & Reconciliation (IRE), and CMDB data modelling.
• Strong understanding of Service Mapping and Common Service Data Model (CSDM).
• Experience developing CMDB governance, data quality frameworks, and health reporting.
• Excellent stakeholder management, communication, and influencing skills.

Desirable Skills

• ServiceNow certifications (CSA, CIS Discovery, CIS Service Mapping, or similar).
• Knowledge of ITIL and IT Asset Management best practices.
• Experience with Software Asset Management (SAM) and ITAM processes.
• Experience working within complex enterprise environments.

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centered around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer‑centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks.

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment
• Development - access to LinkedIn Learning, a management development programme, and training
• Wellness - 24/7 confidential employee assistance programme
• Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
• Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year
• Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation