Soft Services Solutions Manager

CBRE; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global facilities management firm is seeking a Soft Services Solutions Manager to develop and execute strategy for soft services operations. The role involves managing supplier performance, engaging stakeholders, and driving innovations. Ideal candidates should have extensive experience in solutioning within the soft services sectors such as cleaning and security. Strong communication and stakeholder engagement skills are essential for success in this role.

Qualifications

• Proven experience in soft services solutioning such as cleaning, security, catering, and waste.
• Strong influencing and negotiation skills.
• Experienced in supplier performance and relationship management.

Responsibilities

• Develop and execute a soft services supply chain strategy.
• Engage stakeholders across operations and sales.
• Drive engagement with account teams for performance feedback.

Skills

Soft services solutioning experience

Strong influencing skills

Supplier performance management

Commercial acumen

Stakeholder engagement

Analytical skills

Job description

Soft Services Solutions Manager

Location: London, England, United Kingdom

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. CBRE has an integrated model, utilising a wide network of Supplier Partners to deliver key specialist services such as cleaning, catering, security and waste. CBRE drives a culture of collaboration across its supply chain, building long term partnerships to drive mutual benefit.

We are looking for a Soft Services Solutions Manager to join our team. This role will be responsible for developing and executing CBRE’s soft services supply chain strategy across these categories, ensuring the delivery of best-in-class supplier performance, value creation, and innovation, aligned with CBRE’s vision and operational excellence standards.

Working closely with the Supply Chain Performance Director and UK Procurement Director, this role will bring together stakeholders from across our sales, operations and procurement teams to develop a unified programme to ensure our integrated supply chain model continues to deliver market leading solutions for our clients.

Soft Services Supply Chain Strategy

• Develop and execute a soft services supply chain strategy that supports sales, innovation, value creation and operational delivery
• Engage stakeholders across operations, sales, procurement and other functions to ensure strategy meets business/client requirements
• Build a ‘fit for purpose’ supply chain for each soft services category, ensuring optimal mix of partners across geographies, sectors, service lines with strong performance levels
• Sales Support
• Provide bid support for critical soft services requirements, supporting client presentations to demonstrate our expertise
• Manage and improve our soft services pricing templates and models to ensure full transparency to drive best value outcomes
• Provide internal expertise and guidance on the optimal delivery models for key opportunities
• Work with our supply chain partners to drive improved bid support and streamline pricing processes to support sales
• Identify and leverage multi-client spend opportunities and de-bundling strategies to drive value
• Develop and articulate value propositions for key soft services suppliers, to support sales in evidencing the benefits of our partnership model
• Work with supply chain partners and CBRE operations teams to deliver improved mobilisations of new client accounts, to ensure service levels are high from the first day of the contract.

Supplier Performance Management

• Drive engagement with account teams to encourage performance feedback submission for all key soft services providers via our PULSE performance management tool
• Analyse supplier performance and escalation data to identify risks and opportunities
• Drive overall performance improvements across soft services categories, leading on performance management activity for key underperforming suppliers
• Support account teams to manage performance at an account level, providing training and support as part of our downstream model
• Support CBRE’s teams to deliver increased margin from soft services

Supplier Relationship Management

• Lead on segmentation of the soft services supply chain, identifying Grow, Maintain, Reduce and Exit categorisation across all partners
• Build relationships with strategic partners at operational and senior levels
• Lead SRM meetings with key partners, engaging relevant stakeholders across key functions to drive growth and identify and implement key innovations
• Share key outputs and value driven by the SRM programme

Training & Knowledge Sharing

• Build training materials to support the business to manage soft services partners more effectively
• Work with operations teams to drive utilization of these materials

Innovation & Market Insights

• Attend industry events to build category knowledge and identify emerging trends
• Support the annual innovation challenge and contribute to case studies and sales collateral

Skills required

• Proven experience in soft services solutioning (cleaning, security, catering and waste)
• Strong influencing skills, comfortable with working with and managing various stakeholders with differing requirements
• Experienced in supplier performance and relationship management
• Strong commercial acumen and negotiation skills within soft services
• Excellent stakeholder engagement and communication skills
• Understands commercial and contract risk

Strong written and verbal communication skills

• Analytical with the ability to use data to drive decision making
• Ability to work in a face‑paced, deadline driven team environment
• Takes a collaborative and relationship driven approach with Supplier Partners, seeking to reach mutually beneficial outcomes

CBRE, Inc. is an Equal Opportunity and Affidative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)