Soft Services Procurement Manager

CBRE; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global facilities management provider is seeking a Soft Services Procurement Manager in London. Responsibilities include developing a supply chain strategy for soft services, engaging with stakeholders to ensure alignment, and improving supplier performance. The ideal candidate has proven experience in soft services procurement and strong influencing skills. This full-time position offers a dynamic environment within a collaborative team.

Qualifications

• Proven experience in soft services procurement (cleaning, security, catering, waste).
• Strong influencing skills, comfortable managing various stakeholders.
• Experienced in supplier performance and relationship management.
• Excellent stakeholder engagement and communication skills.
• Understands commercial and contract risk.
• Strong written and verbal communication skills.
• Analytical with the ability to use data to drive decision making.
• Ability to work in a fast-paced, deadline-driven team environment.

Responsibilities

• Develop and execute a soft services supply chain strategy.
• Engage stakeholders across operations, sales, procurement, and other functions.
• Drive engagement with account teams for performance feedback submission.
• Analyze supplier performance to identify risks and opportunities.
• Support account teams in performance management.
• Build relationships with strategic partners.

Skills

Soft services procurement experience

Influencing skills

Supplier performance management

Stakeholder engagement

Analytical skills

Communication skills

Commercial risk understanding

Ability to work in a fast-paced environment

Job description

Soft Services Procurement Manager

Job ID

233644

Posted

12-Aug-2025

Role type

Full-time

Areas of Interest

Purchasing/Procurement>

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. CBRE has an integrated model, utilising a wide network of Supplier Partners to deliver key specialist services such as cleaning, catering, security and waste. CBRE drives a culture of collaboration across its supply chain, building long term partnerships to drive mutual benefit.

This role will be responsible for developing and executing CBRE’s soft services supply chain strategy across these categories, ensuring the delivery of best-in-class supplier performance, value creation, and innovation, aligned with CBRE’s vision and operational excellence standards.

Working closely with the Supply Chain Performance Director and UK Procurement Director, this role will bring together stakeholders from across our operations, sales and procurement teams to develop a unified programme to ensure our integrated supply chain model continues to deliver market leading solutions for our clients.

Key Activities

• Develop and execute a soft services supply chain strategy that supports sales, innovation, value creation, and operational delivery.
• Engage stakeholders across operations, sales, procurement and other functions to ensure strategy meets business/client requirements.
• Drive engagement with account teams to encourage performance feedback submission for all key soft services providers via our PULSE performance management tool.
• Analyse supplier performance and escalation data to identify risks and opportunities.
• Drive overall performance improvements across soft services categories, leading performance management activity for key underperforming suppliers.
• Support account teams to manage performance at an account level, providing training and support as part of our downstream model.
• Support CBRE’s teams to deliver increased margin from soft services.
• Build relationships with strategic partners at operational and senior levels.
• Lead SRM meetings with key partners, engaging relevant stakeholders across key functions to drive growth and identify and implement key innovations.
• Build training materials to support the business to manage soft services partners more effectively.
• Work with operations teams to drive utilization of these materials.

Key Skills Required

Proven experience in soft services procurement (cleaning, security, catering and waste)

Strong influencing skills, comfortable with working with and managing various stakeholders with differing requirements

Experienced in supplier performance and relationship management

Excellent stakeholder engagement and communication skills.

Understands commercial and contract risk

Strong written and verbal communication skills

Analytical with the ability to use data to drive decision making

Ability to work in a face‑paced, deadline driven team environment

Takes a collaborative and relationship driven approach with Supplier Partners, seeking to reach mutually beneficial outcomes

CBRE, Inc. is an Equal Opportunity and Affimative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)