Soft Services Operations Manager

Compass Group; United Kingdom; On-site; GBP 50,000; Full time

Job summary

A leading facilities management company in the UK is seeking a dynamic Soft Services Operations Manager to oversee the performance of multiple soft service functions. The role includes managing teams, ensuring compliance, and fostering client relationships. Ideal candidates should have experience in managing soft services, strong leadership abilities, and qualifications such as IOSH or NEBOSH. The position offers competitive compensation and a comprehensive benefits package.

Benefits

Contributory pension scheme

Career development programmes

Digital GP access

Exclusive travel discounts

Food shopping discounts

Discounted cinema tickets

Cash rewards

Wellness and mindfulness classes

Share discounts with family and friends

Qualifications

• Proven experience managing cleaning, security and soft FM services.
• Strong background in contract management and supplier performance.
• Experience in catering operations or an understanding of food service processes is desirable.

Responsibilities

• Lead and manage teams delivering soft services across multiple sites.
• Oversee third-party service providers, ensuring performance meets standards.
• Develop and implement service improvement initiatives.
• Manage budgets, forecasts, and service-level agreements (SLAs).
• Ensure compliance with health, safety, and environmental regulations.
• Support client relationships through regular reporting and communication.

Skills

Contract management

Leadership

Communication

Organisational skills

Results-driven

Education

IOSH or NEBOSH qualification

Job description

Soft Services Operations Manager
National Coverage
Full-Time | Circa £50,000 per annum + benefits package

Are you a dynamic and driven Soft Services Operations Manager looking to take the next role in your career? We’re seeking an experienced professional to lead and enhance our facilities operations ensuring exceptional service delivery across soft services delivery.

About the Role

As the Soft Services Operations Manager, you’ll oversee the day-to-day performance of multiple soft service functions within our portfolio of client contracts. You’ll work closely with internal stakeholders and external partners to maintain a safe, efficient, and high-quality environment.

Key Responsibilities

• Lead and manage teams delivering soft services across multiple sites.

• Oversee third-party service providers, ensuring performance meets contractual and compliance standards.

• Develop and implement service improvement initiatives to drive operational excellence.

• Manage budgets, forecasts, and service-level agreements (SLAs).

• Ensure compliance with all health, safety, and environmental regulations.

• Support client relationships through regular reporting, communication, and service reviews.

About You

• Proven experience managing cleaning, security and soft FM services.

• Strong background in contract management and supplier performance.

• Excellent leadership, communication, and organisational skills.

• Experience in catering operations or an understanding of food service processes is desirable.

• Results-driven, with a focus on delivering consistent quality and value.

• IOSH or NEBOSH qualification (preferred).

What We Offer

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!