Soft Services Operations Manager

Lab; Eye; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading contract research organization is seeking a Soft Services Operations Manager to oversee the daily operations of facilities soft services at sites in Eye and Shardlow. The role involves managing teams, ensuring compliance with service delivery, and collaborating with various stakeholders. Candidates should have experience in Facilities Management, strong communication skills, and ideally relevant qualifications. The position is on site and requires some travel across the UK.

Qualifications

• Experience working within Facilities Management, ideally soft services.
• Experience of managing/supervising a team.
• Account management and budget control experience would be beneficial.

Responsibilities

• Manage daily operations for facilities soft services across designated sites.
• Ensure 3rd party contractors provide services in a compliant manner.
• Collaborate with site facilities teams and leadership.

Skills

Experience working within Facilities Management

Managing a team

Strong communication skills

Attention to detail

Education

Facilities Management / CIWM qualifications

Job description

Are you experienced within soft services or facilities management?

Do you have proven supervisory experience?

If you answered YES, then come and join our Soft Services team, at our site in Eye, Suffolk!

As a leading contract research organization (CRO), Labcorp provides comprehensive drug development solutions for a range of industries. Labcorp has helped pharmaceutical and biotech companies bring to market 100% of the top 50 best selling drugs. Chances are, you or someone you know has benefitted from a medicine or medical device that Labcorp helped develop.

In this role, you will manage the daily operations for facilities soft services across your designated sites to ensure smooth business operations and efficiency.

As part of this role, it will include some travel to other UK sites.

As a Soft Services Operations Manager at Labcorp you will:

• Develop facilities soft service lines at Eye and Shardlow sites, and work in conjunction with other UK and European sites to ensure a timely, professional and quality service is delivered to the sites.
• Ensure 3rd party contractors provide daily services (including waste, cleaning, pest control and catering services) in a professional and compliant manner.
• Lead the Eye and Shardlow security teams and collaborate with UK/EU security lead to ensure alignment of strategy,
• Onboard soft services in TMS, leveraging the system to generate a consistent set of KPIs for the service and the whole region
• Collaborate with site facilities teams (facilities management, projects, EHS and security), site leadership and other business stakeholders to ensure effective communication.
• Identify innovation opportunities or process improvements to provide either cost savings or productivity increases to the business.

What we need from you:

• Experience working within Facilities Management, ideally soft services.
• Experience of managing/supervising a team.
• Account management, multi-site and budget control experience would be beneficial.
• Facilities Management / CIWM qualifications are advantageous.
• Strong written and verbal communication skills with experience of liaising with a variety of different stakeholders.
• Attention to detail.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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