Soft Services Operations Director

Arcus FM Limited.; Milton Keynes; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading facilities management company in the United Kingdom is seeking a Soft Services Operations Director to lead exceptional workplace services across multiple sites. The ideal candidate will drive operational excellence in areas such as cleaning, waste, and hygiene while collaborating with stakeholders and managing supply chains. Passion for innovation and strong leadership skills are essential for this role. Apply today to shape the future of workplace excellence.

Qualifications

• Proven leadership in soft services within an integrated FM environment.
• Experience managing multi-site teams and supplier networks.
• A passion for innovation and delivering outstanding customer experiences.

Responsibilities

• Lead and inspire a team of regional and service leads.
• Ensure SLA and KPI compliance across all sites.
• Manage and develop supply chain partnerships.
• Collaborate with senior stakeholders.
• Drive digital transformation and continuous improvement.
• Champion health, safety, and compliance.

Skills

Leadership

Commercial acumen

Stakeholder management

Knowledge of cleaning and waste operations

Team management

Innovation

Education

IOSH/NEBOSH qualification

Job description

Why Join Us

Join Arcus FM as our Soft Services Operations Director, leading the delivery of exceptional workplace and soft services across a major multi-site integrated facilities management contract. You’ll ensure operational excellence across cleaning, waste, hygiene, pest control, window cleaning, grounds maintenance, and front-of-house — driving consistency, innovation, and service quality at every touchpoint.

What You’ll Be Doing

• Lead and inspire a team of regional and service leads to deliver best-in-class FM operations.
• Ensure SLA and KPI compliance across all sites, maintaining high standards and value for money.
• Manage and develop supply chain partnerships, from selection through mobilisation and performance monitoring.
• Collaborate with senior stakeholders to align operations with strategic and commercial objectives.
• Drive digital transformation and continuous improvement across all service lines.
• Champion health, safety, and statutory compliance in all aspects of service delivery.

What We’re Looking For

• Proven leadership in soft services within an integrated FM environment.
• Strong commercial acumen and stakeholder management skills.
• Deep knowledge of cleaning, waste, hygiene, and workplace operations.
• Experience managing multi-site teams and supplier networks.
• IOSH/NEBOSH (or equivalent) qualification preferred.
• A passion for innovation and delivering outstanding customer experiences.

Shape the future of workplace excellence — apply today and lead the way in integrated FM performance.

Requisition ID

2025-7938