Soft Services Operations Director

Arcus Solutions; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading facilities management provider in the UK is seeking a Soft Services Operations Director to lead exceptional service delivery across multiple sites. The ideal candidate will have a proven track record in soft services, strong commercial skills, and experience managing multi-site teams. This role emphasizes innovation and operational excellence in cleaning, waste, and workplace services.

Qualifications

• Proven leadership in soft services within an integrated FM environment.
• Strong commercial acumen and stakeholder management skills.
• Deep knowledge of cleaning, waste, hygiene, and workplace operations.
• Experience managing multi-site teams and supplier networks.
• A passion for innovation and delivering outstanding customer experiences.

Responsibilities

• Lead and inspire a team of regional and service leads.
• Ensure SLA and KPI compliance across all sites.
• Manage and develop supply chain partnerships.
• Collaborate with senior stakeholders to align operations.
• Drive digital transformation and continuous improvement.
• Champion health, safety, and statutory compliance.

Skills

Leadership in soft services

Commercial acumen

Stakeholder management

Knowledge of cleaning operations

Education

IOSH/NEBOSH qualification

Job description

Join Arcus FM as our Soft Services Operations Director, leading the delivery of exceptional workplace and soft services across a major multi-site integrated facilities management contract. You'll ensure operational excellence across cleaning, waste, hygiene, pest control, window cleaning, grounds maintenance, and front-of-house - driving consistency, innovation, and service quality at every touchpoint.

Responsibilities

• Lead and inspire a team of regional and service leads to deliver best-in-class FM operations.
• Ensure SLA and KPI compliance across all sites, maintaining high standards and value for money.
• Manage and develop supply chain partnerships, from selection through mobilisation and performance monitoring.
• Collaborate with senior stakeholders to align operations with strategic and commercial objectives.
• Drive digital transformation and continuous improvement across all service lines.
• Champion health, safety, and statutory compliance in all aspects of service delivery.

Qualifications

• Proven leadership in soft services within an integrated FM environment.
• Strong commercial acumen and stakeholder management skills.
• Deep knowledge of cleaning, waste, hygiene, and workplace operations.
• Experience managing multi-site teams and supplier networks.
• IOSH/NEBOSH (or equivalent) qualification preferred.
• A passion for innovation and delivering outstanding customer experiences.

Shape the future of workplace excellence - apply today and lead the way in integrated FM performance.