Soft Services Manager - Liverpool

Compass Group UK & Ireland; Liverpool; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading support services organization in Liverpool is looking for an experienced Soft Services Manager to lead teams across cleaning, catering, and security. The role involves managing supplier contracts, overseeing compliance with health and safety regulations, and fostering a culture of excellence. Ideal candidates should have proven experience in managing soft services, strong leadership abilities, and the capacity to work in a fast-paced environment. Competitive salary up to £42,500 per annum.

Qualifications

• Proven experience managing multiple soft services, specifically cleaning, catering, and security.
• Strong leadership and people management skills.
• Knowledge of relevant legislation (health & safety, food safety).
• Excellent organisational, problem-solving, and communication skills.
• Financial management experience.

Responsibilities

• Lead and manage the soft services teams.
• Oversee service performance and compliance.
• Manage supplier contracts and monitor KPIs.
• Develop and implement policies and schedules.
• Manage budgets and resources effectively.
• Act as main point of contact for stakeholders.
• Champion customer service and safety.

Skills

Management of cleaning operations

People management

Knowledge of health & safety legislation

Organisational skills

Financial acumen

Job description

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Job Introduction

Soft Services Manager

Liverpool | Up to £42,500 per annum (DOE)

Looking for candidates available to start ASAP.

For more information about careers at 14forty and our benefits please visit: Careers at 14forty

About the Role

We are seeking an experienced and motivated Soft Services Manager to lead and oversee the delivery of our key support services across cleaning, catering, and security. This is a pivotal role, ensuring that all soft service operations run to the highest standards, creating a safe, welcoming, and efficient environment for staff, clients, and visitors.

Key Responsibilities

• Lead, manage, and develop the soft services teams, ensuring effective delivery across cleaning, catering, and security operations.
• Oversee service performance, ensuring compliance with health & safety regulations, food hygiene standards, and security protocols.
• Manage supplier contracts and monitor KPIs/SLAs, driving continuous improvement in service delivery.
• Develop and implement policies, schedules, and quality audits to maintain consistently high standards.
• Effectively manage budgets, resources, and staffing, ensuring cost-efficiency without compromising quality.
• Act as the main point of contact for stakeholders, responding to queries, feedback, and incidents in a timely and professional manner.
• Champion a culture of excellence, safety, and customer service across all soft services teams.

About You

• Proven experience managing multiple soft services, cleaning, catering and security experience essential
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Knowledge of relevant legislation and standards (e.g., health & safety, food safety, SIA regulations).
• Excellent organisational, problem-solving, and communication skills.
• Financial acumen with experience managing budgets and supplier contracts.
• Flexible, proactive, and able to work in a fast-paced environment.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!