Soft Services Manager - Bristol

14Forty; Bristol; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading facilities management provider in Bristol is seeking an experienced Soft Services Manager to oversee the delivery of soft services at a client site. The ideal candidate will have a strong background in managing multiple functions, ensuring compliance with safety regulations, and building strong client relationships. This role offers a salary of up to £38,000 per annum with a commitment to fostering diversity and inclusion in the workplace.

Qualifications

• Experience in managing multiple soft service functions.
• Strong background in facilities management.
• Comfortable addressing performance or HR challenges.

Responsibilities

• Lead and support teams across soft services.
• Oversee specialist services delivered via subcontractors.
• Manage stock levels for cleaning materials and supplies.
• Coordinate hospitality and event support.
• Organise and monitor reactive work requests.

Skills

Managing IFM bundled services

Customer service

Problem-solving

Microsoft Office

Communication

Job description

Overview

Soft Services Manager

Salary: Up to £38,000 per annum, depending on experience

Working Pattern: Monday to Friday

For more information about careers at 14forty and our benefits please visit: Careers at 14forty

Are you an experienced facilities professional with a strong background in managing multiple soft service functions? We’re looking for a hands-on leader to oversee the day-to-day delivery of a wide range of services at our client site.

About the role

In this position, you’ll be the key point of contact for both our onsite teams and our client, ensuring that services are delivered seamlessly and to the highest standards. You’ll coordinate activities across soft services and 3rd party contracted services, making sure everything runs smoothly and efficiently. Your focus will be on creating a workplace that is safe, welcoming, and operationally excellent.

What you’ll be responsible for

• Leading and supporting teams across soft services ensuring consistently high performance.
• Overseeing specialist services delivered via sub-contractors.
• Handling client escalations promptly and professionally, maintaining strong relationships built on trust.
• Ensuring compliance with food safety legislation and health & safety requirements.
• Managing stock levels for cleaning materials, disposables and catering supplies to guarantee continuity of service.
• Coordinating hospitality and event support, liaising with key stakeholders to ensure smooth execution.
• Organising and monitoring reactive work requests, making sure issues are resolved without delay.

About you

• Previous experience managing IFM bundled services including cleaning and security.
• Highly motivated, proactive and committed to delivering first-class customer service.
• Skilled at managing people and comfortable addressing performance or HR challenges.
• An effective communicator who can build rapport at all levels.
• Well-organised with strong problem-solving abilities and attention to detail.
• IT literate, particularly with Microsoft Office.
• A driver with a full UK licence, flexible to support occasional out-of-hours requirements.
• Hold or previously held a SIA licence.

#14forty

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!