Soft Services Manager

Randstad Construction and Property; Larbert; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management company in Larbert is seeking an experienced Soft Services Manager. You will be responsible for integrating and delivering Soft Services, managing a budget of approximately £9m, and overseeing recruitment and staff training. This role requires strong leadership skills and the ability to maintain high service standards while liaising with key stakeholders.

Qualifications

• Experience in facilities management with focus on soft services.
• Strong financial management skills with experience managing budgets.
• Ability to liaise effectively with diverse stakeholders.

Responsibilities

• Lead Soft Services meetings and manage budget of circa £9m.
• Responsible for the recruitment and training of staff.
• Develop and deliver Soft Services solutions on time and within budget.

Skills

Financial management

Soft Services integration

Team leadership

Tools

Microsoft Office

Computer Aided Facilities Management system (CAFM)

Job description

We are looking for an experienced Soft services manager for one of our top Facilities management company in Larbert.

The post holder will be responsible for all aspects relating to the design development, integration and mobilisation and delivery of the Soft Services. The post holder will be expected to support other business units as required. The post holder will ensure that all services and development are delivered to budget and to the standard required by the Contract and other parties. The post holder will be expected to deputise in the absence of the Contract Director. The post holder is responsible for all aspects of the financial management of the departments. When operational the budget is circa £9m. The post holder will be responsible for the mobilisation and integration of all TUPE personnel (approx 700).

Main Duties / Responsibilities

• Principal in all Soft Services liaison and development meetings with senior members of the consortium partners pre and post financial close
• Lead the development of contractual Method Statements for all Soft Services
• Responsible for the assessment of all transferring personnel and the job matching process
• Assuming responsibility for the eleven Soft Services design development, service solution, mobilisation, delivery and operation post commissioning
• To deliver the Soft Service solution on time and within budget
• To identify, review and deliver any new business opportunities in line with company policy and best practice
• To negotiate the site catering contract, manage the construction of the facility, mobilise and deliver Site Catering Services
• To match transferring personnel to new positions and recruit to fill any vacancy
• Managing the budget in line with income and expenditure and draw up contingency plans to deal with projected overspends.
• Liaise regularly with key personnel from the builder, NHS and SPV to resolve issues and ensure an on time delivery of construction and services
• Monitor key performance indicators and agree improvement plans within an agreed timescale where these fall below set standards.
• Producing the annual business plan for the Soft Services operations identifying new business opportunities within the contract and negotiate the proposals with NHS Forth Valley and other parties to maximise revenue and margin
• Liaising with customers and senior managers of the NHS Forth Valley to ensure the agreed level of service is developed in line with NHS and company policies
• Liaising with customers and senior managers to manage expectations in terms of service design and delivery
• To liaise with key stake holder groups, exchanging information to jointly develop service solutions
• To attend formal meetings and formally present updates and service solution design information
• Ensure all Soft Service staff are trained to the required standard to carry out their duties prior to their transfer
• Establishing and reviewing working procedures within each area to ensure the requirement of all Health and Safety and other statutory regulations are met
• Authorising the purchase and procurement of materials and supplies and ensuring that the cost, quality and wastage of products and materials are monitored on a regular basis.
• Agree and authorise sign off for FM areas within the design process
• Reviewing and amending annual service and personal objectives with Departmental Managers
• Procure high value capital items for the fit out of the building
• Advise the builder, NHS and the SPV on FM issues
• Will plan, interpret and devise budgetary plans to monitor performance adjusting plans accordingly.
• Responsible for policy implementation and development of service
• Responsible for recruitment of staff
• Ensure all staff have an annual appraisal and PDP completed
• Authorised budgetary signatory.
• Lead, participate in and contribute to various external forums.

Systems and Equipment

• Systems
• COSHH regulations
• Financial procedures
• IT systems and use of Microsoft Office applications
• Secure storage of Personnel records
• Security Systems
• Health and Safety systems and working practices
• HR systems systems and procedures
• Soft Services equipment knowledge (Switchboard, Helpdesk for example)
• Computer Aided Facilities Management system (CAFM).
• Automated Guided Vehicles system

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.