Soft Services Manager

Mitie Group plc.; Greater London; On-site; GBP 51,000; Full time

Job summary

A leading facilities management company in Greater London is seeking an experienced Soft Services Manager to oversee site-based cleaning and security operations. Responsibilities include managing staff training, ensuring compliance with health and safety procedures, and fostering effective communication with stakeholders. Ideal candidates will possess strong management skills, proficiency in IT systems, and excellent organizational abilities. This role comes with a competitive salary of £51,000 with annual increases, along with benefits such as paid sick leave and annual leave.

Benefits

28 days annual leave

Paid sick leave

Flexible on-call arrangements

Inclusive of rotational weekend working

Qualifications

• Previous experience in operations role is essential.
• Ability to adapt approach to differing stakeholders.
• Strong understanding and respect for confidentiality.

Responsibilities

• Manage operations of site-based cleaning and security operatives.
• Conduct staff inductions and training, liaise with recruitment agencies.
• Ensure compliance with health and safety procedures.

Skills

Good communication skills

Management skills

Proficient in MS Word and Excel

Organizational skills

Adaptability

Job description

We are looking for an experienced Soft Services Manager to Manage the Operations of site-based cleaning & Security operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork.

You will be responsible for the service delivery on site and continuous improvements and completion of all Tasks, Risk Assessments, compliance for all operatives, ensuring Mitie's Health & Safety procedures are followed and encourage safe working practices.

You will need to monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles, dealing with any issues efficiently and in a professional manner, and referring to your line manager where appropriate.

Previous experience in a operations role is essential. We're looking for a candidate with good communication skills and an ability to adapt their approach to differing stakeholders. Solutions oriented, you'll be able to provide explanations and proposed solutions to any problems that arise.

The ideal candidate would have proficient management skills including the use of IT systems including MS Word and MS Excel, Outlook, PowerPoint. As well as being organised with the ability to multi-task, prioritise and manage competing demands. You will also have a strong understanding and respect for confidentiality.

Benefits

• Inclusive of rotational weekend working (at least 1 per month)
• Flexible on-call
• £51k current salary (5% annual increase )
• 28 days AL
• Paid Sick
• Previous FM / Ops experience Essential