Soft Services Manager

Compass UK & Ireland Careers; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A facilities management company in Bristol is seeking a Soft Services Manager to lead multiple service functions. The ideal candidate will have a strong background in facilities management, ensuring operational excellence and compliance with safety regulations. Responsibilities include overseeing teams, managing client relationships, and ensuring high-performance standards. Competitive salary offered.

Qualifications

• Extensive experience in managing multiple soft service functions.
• Hands-on leader with excellent managerial skills.
• Strong background in facilities management.

Responsibilities

• Lead and support teams ensuring high performance.
• Oversee specialist services delivered by sub-contractors.
• Handle client escalations promptly and maintain trust.

Skills

Leadership

Client relationship management

Compliance knowledge

Stock management

Job description

Soft Services Manager

• Up to £38,000 per annum
• Monday to Friday

Are you an experienced facilities professional with a strong background in managing multiple soft service functions? We're looking for a hands‑on leader to oversee the day‑to‑day delivery of a wide range of services at our client site.

About the role

In this position, you'll be the key point of contact for both our onsite teams and our client, ensuring that services are delivered seamlessly and to the highest standards. You'll coordinate activities across soft services and 3rd‑party contracted services, making sure everything runs smoothly and efficiently. Your focus will be on creating a workplace that is safe, welcoming, and operationally excellent.

What you'll be responsible for

• Leading and supporting teams across soft services ensuring consistently high performance.
• Overseeing specialist services delivered via sub‑contractors.
• Handling client escalations promptly and professionally, maintaining strong relationships built on trust.
• Ensuring compliance with food safety legislation and health & safety requirements.
• Managing stock levels for cleaning materials, disposables and catering supplies to guarantee continuity of service.

Coordinating hospitality and event support, liaising with key stakeho…