Soft Services Lead

Team17 Digital Limited; Denby Dale; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facilities management provider in Denby Dale is seeking to hire a Facilities Supervisor to ensure smooth operations and high standards of service. Responsibilities include overseeing cleaning operations, managing contractors, and acting as the incident controller during emergencies. Ideal candidates will have supervisory experience, a SIA license, and excellent communication skills. The role offers a supportive work environment and various benefits.

Benefits

Health support programme

Flexible pay options

Discounts through Perkbox

Free uniform

Qualifications

• Experience supervising cleaning or facilities teams is essential.
• Knowledge of fire safety and evacuation coordination is necessary.
• Strong IT and systems user skills needed.

Responsibilities

• Ensure smooth operation of soft service delivery.
• Provide front of house reception services.
• Act as incident controller during emergencies.

Skills

Supervising cleaning teams

Excellent communication skills

Emergency response

Education

SIA License - Security Guarding

First Aid Qualification

IOSH Managing Safely

Tools

IT systems

Job description

About The Role

Please note you will need your own transport to access this Rural Site.

Primary Purpose

• To ensure the smooth day to day running of the soft service delivery
• To provide front of house reception services, supporting a professional first impression of the site
• To supervise cleaning operations and oversee contractor activity, ensuring service delivery meets customer and compliance standards.
• To act as the incident controller in the event of an evacuation of the premises in the absence of a regional facilities manager.
• To manage post, deliveries and site related facilities activities in a professional and efficient manner.
• Access Control, Monitor and manage entry to the building, ensuring only authorised personnel and visitor access.
• Surveillance: Observe CCTV feeds and report suspicious activity.
• Incident Response: Act as first responder to security breaches, fire alarms or emergencies.
• Patrols: Conduct routine checks of the premises to ensure safety and security.
• Visitor Management: Verify visitor identity, issue passes and maintain accurate logs.

About You

Major Accountabilities Include but not limited to:

• Provide a positive front - of - house experience for colleagues, visitors and contractors
• Supervise and coordinate the cleaning team to ensure high standards are maintained. Conduct monthly cleaning audits in collaboration with the TCFM area cleaning manager and address issues or improvements.
• Monitor and manage contractors working on site, ensuring compliance with health, safety and security protocols.
• Support security operations, including access controller, responsible for assisting in managing fire drills and real emergency events. Coordinate with fire wardens and emergency services, lead evacuation and reoccupation procedures and produce post - incident reports for the facilities team.
• Manage incoming and outging post and deliveries efficiently
• Promote a culture of safety, wellbeing and customer service at all times.
• Maintain accurate records and reporting through systems provided
• Actiely engage with training and development opportunities to maintain competence across all aspects of the role.

Experience, Skill and Qualifications

• IOSH Managing Safely (Desirable), SIA License - Security Guarding (Minimum), Experience supervising cleaning or facilities teams
• Knowledge of fire safety and evacuation coordination, Strong IT and systems user skills. Excellent communication and interpersonal skills.
• Experience in contractor management (Desirable) First aid qualification ( Essential), Full UK driving license (Essential).

Key Behaviours

• Professional, reliable and well presented at all times, Strong organisational skills with the ability to prioritise multiple tasks.
• Calm and confident in emergency situations. Collaborative, able to work effectively with colleagues, contractors and customers.
• Demonstrate TCFM values.
• Respect, Care, Initiative, and Expertise.

About Us

• A privately owned, professionally run business. Operating for over 60 years.
• Employing over 2,400 colleagues across over 1800 sites nationwide
• Currently sit within the top 2% of all cleaning and security providers - 76+ Million Turnover
• Our services include Cleaning, Security, Specialist, and FM services
• Passionate about delivering a personable and reliable service
• We work within multiple industries and they will probably be brands you know and love. If you’d be interested in coming on board then we look forward to hearing from you!

What do you get from us?

• Assistance Programme through Health Assured – Physical, mental, and financial health support for all our colleagues through our ehub and phone.
• Wagestream – Track and access your money as you earn it. Save as you earn and learn better spending habits
• Perkbox – Saving on your weekly shop, days out, eating out, and utility bills. Plus, recipes and well-being tips.
• Free uniform
• All the training and tools you need to do your job

Start Time & End Time

Mon - Fri 08:00 to 18:00