Soft Service Manager - IKEA

bidvestnoonan; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading service management company in Manchester is seeking a Soft Services Manager to implement site specifications and ensure compliance. The role requires effective communication and previous experience in a similar position. Candidates should be organized and capable of managing third-party suppliers while ensuring KPIs and SLAs are met. Competitive benefits include paid holidays, pension plan, and opportunities for progression.

Benefits

Paid holidays

Pension plan

Progression opportunities

Employee benefits platform

Qualifications

• Previous experience in a similar role is required.
• Ability to effectively manage staff and site issues using multiple communication approaches.
• Capacity to get tasks done well and plan to achieve results.

Responsibilities

• Understand specifications and implement them on site.
• Ensure that KPIs and SLAs are met monthly.
• Manage third-party suppliers for various services.
• Oversee budgets, consumables, and compliance.

Skills

Effective communication skills

Organised and able to prioritize

Collaborative working

Job description

A fantastic Opportunity has arisen within Bidvest Noonan for a Soft Services Manager, who will work at our client’s prestigious site.

Duties of a Soft Services Manager

• Fully understand Specification and implement on site
• Understand KPI/SLA’s and ensure targets are met monthly
• Managing third party suppliers for Industrial Cleaning, Pest, Landscaping and Winter Services
• Manage all budgets, hours, consumables, uniform, stationary
• Utilise approved tools to manage budgets and consumables e.g. budget tracker, Bunzl order form, Helpdesk
• Full responsibility for all compliance- Health & Safety, Training, Inductions, PAT testing etc to ensure fully up to date
• Building relationships with Client and sub-contractors (regular communication/updates)
• Create and maintain schedules for staff and procedures associated with soft services delivery and completion.
• Act as front-line trouble shooters in anticipating and identifying potential problems and acting quickly to resolve them
• Proactively deliver solutions to meet client expectations

Job role requirements

• Previous experience in a similar role
• Effective communication skills using multiple approaches to effectively manage staff and site issues
• Gets things done, well organised, prioritises and plans on how to achieve results
• Works collaboratively with others, involving and encouraging other team members

Benefits as a Soft Services Manager

• Paid holidays
• Pension plan
• Progression opportunities
• WRKIT Employee Benefits Platform which give you access to savings at big retailers via
• Discounts/Cash back and Shopping Cards
• HSF – a health cash plan and personal accident benefit with added services

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

Wealways put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognisetheir successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [e-mail]