Social Media Officer

Primark; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading retail company in Greater London is seeking a Social Media Officer to lead innovative social media campaigns. The ideal candidate should excel in using various platforms, drive creative direction, and possess strong leadership skills to mentor a team. Responsibilities include managing content strategies, analyzing performance data, and expanding the brand's online presence. Attractive benefits include comprehensive healthcare and flexible commuting support. This role promises a dynamic work environment focused on growth and inclusivity.

Benefits

Comprehensive healthcare and pension plans

Generous annual leave of 27 days

On-site fitness centre access

Subsidised cafeteria

Flexible commuting support

Qualifications

• Strong grasp of fashion, styling, and creative processes.
• Proven leadership skills to coach and inspire others.
• Ability to manage multiple projects and deadlines.
• Confident in interpreting data and reporting KPIs.
• Professional communication skills with emotional intelligence.
• Thrives in fast-paced, creative environments.

Responsibilities

• Lead social media campaigns and manage content.
• Shape strategy with the Social Media Manager.
• Drive creative direction for brand identity.
• Measure and report on campaign performance.
• Coordinate the content calendar across teams.
• Expand presence on new social platforms.

Skills

Expert in social media platforms

Team leadership and mentoring

Highly organized and detail-oriented

Analytical and data-driven

Strong communicator

Energetic and proactive

Job description

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

What You’ll Do as a Social Media Officer

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:

• Lead bold, end-to-end social media campaigns across platforms, partnering with influencers, agencies, and our in‑house creatives to deliver content that stands out.
• Shape strategy and storytelling, supporting the Social Media Manager to craft innovative channel plans and content that resonate with our audiences.
• Drive creative direction, building a distinctive visual identity and tone of voice that makes Primark instantly recognizable.
• Turn insights into action, measuring campaign performance, reporting on social KPIs, and guiding the business with data‑driven recommendations.
• Own the content calendar, coordinating with teams across digital, PR, and beyond to bring campaigns from concept to reality.
• Grow our presence, expanding Primark into new social platforms while strengthening our voice on existing ones — all while mentoring and developing a talented team of social media assistants.

Let’s talk lifestyle:

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

• Comprehensive healthcare and pension plans, plus the opportunity to earn a performance‑based bonus.
• Generous annual leave with 27 days off, plus bank holidays — and the option to purchase 5 extra days.
• Flexible commuting support through Tax Saver Tickets, making your journey to work more affordable.
• On‑site fitness centre access, helping you stay active and energised.
• Subsidised cafeteria, offering convenient and cost‑effective meal options.
• Tailored benefits designed around you, reflecting Primark’s commitment to supporting your lifestyle and wellbeing.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Expert in social media platforms and audiences, with a strong grasp of fashion, styling, and creative processes, ideally backed by fashion media or retail experience.
• Proven team leader and mentor, able to coach, influence, and inspire others while fostering collaboration across departments and external partners.
• Highly organised and detail‑oriented, skilled at prioritising multiple projects, managing deadlines, and delivering campaigns with precision.
• Analytical and data‑driven thinker, confident in interpreting large volumes of data, reporting KPIs, and translating insights into actionable strategies.
• Strong communicator with emotional intelligence, adept at building relationships, presenting complex information clearly, and handling sensitive matters with professionalism and discretion.
• Energetic, confident, and ethical professional, operating with integrity, sound judgement, and a proactive attitude while thriving in fast‑paced, creative environments.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

Our fashion isn’t one‑size‑fits‑all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at [e-mail].