Social Media Manager

Octopus Energy Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading energy supplier in London is looking for an experienced Social Media Manager to drive engagement and growth in their online presence. This role involves creating dynamic content, utilizing social listening tools, and analyzing performance metrics to enhance social interactions. The ideal candidate has at least three years of experience in social media, is skilled in video production, and is passionate about innovative communication strategies. A flexible working approach and a commitment to impactful content are essential.

Benefits

Flexible working hours

Employee benefits hub

Supportive company culture

Qualifications

• At least three years’ work experience in social media and content.
• Video production and editing skills (ideally Adobe suite).
• Experience with social listening tools.

Responsibilities

• Create engaging video and written social posts.
• Utilize social listening tools to understand trends.
• Analyze content performance and improve it.

Skills

Social media management

Video production

Content performance analysis

Social listening

Adaptability

Tools

Adobe suite

Brandwatch

Job description

Overview

Octopus Energy is on a mission to make the world’s energy fairer, cleaner and better. In nine years, we’ve become the UK’s largest energy supplier, but we’re not like the rest. Out of 650,000+ reviews, 89% of customers rate us ‘Excellent’. We invest billions into building renewable generation across Europe, you can talk to our CEO on Twitter, and we work with everyone from Arsenal to Idris Elba to Al Gore. And because we genuinely do what’s right for customers, stuff like this happens a lot.

We’re looking for an experienced social media manager who can wear many hats with the overarching goal of growing the impact of the social media Octoverse. A hands-on creative who’s looking to step up to greater responsibility.

What you\'ll do

• Create stuff: join our small content team to create scroll-stopping video and written social posts from memes to mini-mockumentaries to transparent energy explainers.
• Listen and lurk: use social listening tools to predict wider trends and better understand customers, competition and climate. You’ll work closely with our Community Management team and directly talk to customers yourself.
• Measure impact: you’ll look at the data to help us test, learn and meaningfully improve our content performance.
• Keep the wheels turning: you’ll be responsible for getting our content from idea to feed. We don’t do long-term scheduling and content calendars. Instead with your finger firmly on the pulse you’ll prioritise our output week-to-week to keep it timely, fresh and impactful.

Social media is 24/7 and Octopus is famous for its customer service. You’ll regularly see our directors popping up on X and Facebook groups to look after customers and this team supports them. This doesn’t mean work all the time, but if you are keen on flexible working over clocking in and out, this is more likely to be a job for you. This is mainly an office-based role, working from our London HQ in Oxford Circus. You’ll be in 4 days in for the first 6 months, 3 days a week after that.

What you\'ll need

• At least three years’ work experience in social media and content
• Video production and editing skills (ideally Adobe suite)
• Social listening experience (we use Brandwatch)
• Content performance analysis and reporting – you know in your bones what makes great social content, but you know how to look at the data too, testing and learning constantly to make us better
• You’re ‘chronically online’, meaning you’re fascinated by the many facets of internet culture and personally use social media a lot.
• You have a deep understanding of people, how they think and how they engage with content and social media.
• T-shaped: you’re adaptable and happy to have a crack at everything
• You’re genuinely passionate about making a big green dent in the universe

Why else you\'ll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it\'s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don\'t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn\'t apply to Octopus - what\'s more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits