Social Media Manager

WAA Chosen Limited; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A notable marketing agency in Birmingham is seeking a Social Media Account Manager to develop and manage social strategies that drive engagement. The role involves overseeing daily activities across platforms, tracking performance analytics, and collaborating with different teams to ensure successful campaigns. Ideal candidates will have experience in a marketing agency, knowledge of social platforms, and the ability to lead client communications effectively. The agency offers a supportive employee-owned culture with numerous benefits.

Benefits

Private healthcare

Generous holidays

Matched pensions

Wellbeing perks

Learning culture

Qualifications

• Experience in a marketing agency managing social accounts.
• Knowledge of platforms and algorithms with practical execution.
• Ability to confidently communicate and manage client expectations.

Responsibilities

• Develop tailored social strategies for diverse clients.
• Manage daily activities, including content scheduling and community engagement.
• Track performance analytics and provide actionable insights.
• Collaborate cross-functionally to create cohesive campaigns.

Skills

Social media management

Client communication

Performance analysis

Content planning

Tools

Social management tools

Analytics tools

Job description

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The Big Idea: Help Brands Get Chosen. More Often.

At WAA Chosen, we believe marketing only really matters when it makes a brand the obvious choice. That's why everything we do, from brand and digital to PR and promotions, has one simple purpose: to deliver creativity with commercial bite.

We're an employee-owned agency, which means everyone here has a stake in the success we build together. It's a place where ambition doesn't hit a ceiling, ideas actually get heard, and business brains and creative hearts thrive side by side.

Now, we're looking for a Social Media Account Manager to help lead that charge. Someone who can plan, create, and manage social content that drives engagement, builds advocacy, and strengthens brand presence across multiple platforms.

What You’ll Do

You’ll develop and deliver tailored social strategies for a mix of clients across platforms like Facebook, Instagram, TikTok, LinkedIn and X. Your job is to make sure every post, campaign and conversation pushes people closer to choosing our clients’ brands.

You’ll run day‑to‑day activity – planning calendars, scheduling content, publishing posts and managing community engagement with a human voice that reflects each client’s tone.

You’ll keep a close eye on what matters: performance. From tracking platform analytics to analysing data and preparing reports with real, actionable insights – you’ll make recommendations that move the dial.

You’ll collaborate across the agency – working with client services, design, copywriting, and strategy to craft cohesive campaigns that look good, sound good, and perform even better.

You’ll lead content planning and support execution, managing communities in a proactive, timely and brand‑safe way. And you’ll stay plugged into platform trends, tools and emerging tech to inspire better work.

What You Bring

You’ve worked in a marketing agency or multi‑brand environment where you’ve managed social accounts end‑to‑end.

You understand platforms, algorithms, and social best practice – not in theory, but in execution.

You can speak confidently with clients, manage expectations, and lead meetings where recommendations land and decisions get made.

You’re organised and able to juggle multiple brands, deadlines and campaign calendars without dropping the ball.

You’re comfortable with social management and reporting tools, and you know how to turn data into direction.

Preferred Skills

• Experience running paid social or influencer campaigns.
• A creative instinct for content ideation and storytelling.
• Understanding of SEO principles and how they connect with social performance.

Why You’ll Love It Here

Because here, you don’t just clock in. You own it. Literally.

We’re employee‑owned, so when we grow, you grow. You’ll get all the right rewards too – from private healthcare and generous holidays to matched pensions, EV schemes, wellbeing perks, and a learning culture that’s second to none.

We’re a Gold Standard Investor in People and Platinum for IPA Continuous Personal Development, meaning you’ll keep learning, keep progressing, and keep doing the best work of your career.

If you’re ready to help brands get chosen more often by driving social content that connects, converts, and builds loyalty, we’d love to hear from you.

Apply now. Help us keep WAA Chosen, well… chosen.