Social Media Community Manager & Moderator Simplified Chinese

Social Element; Manchester; Remote; GBP 80,000 - 100,000; Part time

Job summary

A social media agency is seeking a Community Manager & Moderator to engage with audiences in the Chinese markets, ensuring positive community interactions. This remote position requires excellent Simplified Chinese and advanced English skills. Candidates should have experience in social media engagement and a passion for fostering connections. The role involves moderating content and utilizing various social media platforms like TikTok and Instagram. Apply now to contribute to uplifting social engagement for this client.

Benefits

Flexible working hours

Remote work environment

Engaging community interaction

Qualifications

• Superb writing skills in Simplified Chinese.
• Experience with social media platforms and audiences.
• Ability to maintain productivity while working from home.

Responsibilities

• Connect with the brand's audiences across Chinese markets.
• Moderate content while ensuring a welcoming community.
• Engage with users on platforms like TikTok, Instagram, and Facebook.

Skills

Excellent Simplified Chinese language knowledge

Advanced English language skills

Background experience in engagement or community management

Social Media knowledge

Digital technology confidence

Cultural knowledge about California

Self-motivated in a remote environment

Job description

Where

Remote from United Kingdom

Type

Hourly Paid Part Time

Join Us at Social Element

Founded 24 years ago were a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us better social means creating unskippable content making scrolling safer for everyone creating stronger connections with each other and making a huge impact.

We have some exciting new opportunities to work with a leading nonprofit organization within the travel and tourism industry.

Leverage your talent and enthusiasm for all things California its stunning landscapes vibrant cities and unique culture. Be part of a team that inspires travelers from around the world to discover the magic of the Golden State.

To #makesocialbetter for this client we are looking for native level Simplified Chinese Social Media Community Managers & Moderator to monitor social channels and excite and engage with their audience.

Community Manager & Moderator

Our mission is to cultivate strong genuine connections with our brands audience creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

We thrive in the fast-paced environment these projects bring expertly navigating through high volumes of content while seamlessly integrating into the community. But for us its about more than just engagement. Were dedicated to building a secure positive and inclusive community where everyone can experience and share that brand love.

What Youll Do

In this exciting opportunity you will dive into the travel and tourism world. Youll be an essential part of our team connecting with the brands audiences for the Chinese markets in addition to moderating content.

Youll be a master of context as you skillfully address customer inquiries and comments ensuring each interaction is timely professional and resonates with the brands tone of voice. Youll engage across multiple platforms like TikTok Instagram Facebook keeping the conversations vibrant and engaging.

You will be at the frontline of managing and growing an enthusiastic online community. Youll also be a moderator ensuring a welcoming and judgement-free zone where consumers feel safe and respected ensuring the social feeds remain open and inclusive spaces.

Working Hours

We are looking to someone with greater availability across the week and in particularly weekend.

Shifts

Moderation 6pm Engagement 10pm

Child Protection

At Social Element we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children regardless of their age disability gender identity race religion sex or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

• Excellent Simplified Chinese language knowledge – superb writing skills in the Simplified Chinese language.
• Advanced English language skills – as you’ll be working with a variety of teams and people all of our training and communication is in the English language.
• Background experience – either engagement social customer care and/or community management either with a brand or digital agency.
• Social Media knowledge – experience in using either Facebook Twitter Instagram Pinterest TikTok LinkedIn and/or YouTube and understanding their audiences in addition to staying on top of the latest trends.
• Digital technology confidence – you’ll be using a range of tech tools e.g. Sprinklr Social Sprout etc in addition to any internal tech tools e.g availability scheduling tools Google Chat etc.
• Some cultural knowledge and interest in California and the capacity to learn and understand the California brand and product offering.
• A self‑motivated social media expert who thrives in a remote environment has a structured approach to work and the ability to maintain productivity and efficiency while working from home.

IT Policy

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work your PC will need to meet the following requirements: Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials.

At least 8GB RAM (16GB recommended).

A secure home‑based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).

40 GB available HDD (SSD recommended).

A Webcam and headset.

Android or iOS device for 2FA.

Chromebook Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine) you need to send us your computer specs and explain how you intend to do this.

Use of a touchscreen monitor without a keyboard and a mouse isnt allowed.

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The Hiring Process

The hiring process for this position will be made up of the following stages:

• Online Assessment in Engagement and Moderation
• Behavioural interview with one of our Talent Team Member

How To Apply

• Details of your personal / professional experience in relation to this work
• Why you are interested in being part of our team at Social Element

Simply upload your resume and a cover letter (or a link to your cover letter video if you prefer).

We are excited to receive your application!

Key Skills

• Marketing
• Google Analytics
• Photography
• Facebook Advertising
• Hootsuite
• Social Listening
• Content Development
• SEO
• Adobe Photoshop
• Social Media Management
• Copywriting
• Content Management

Employment Type

Full Time

Experience

years

Vacancy

1