Social & Influence Account Manager

OGILVY; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading creative agency in London is seeking a Social & Influence Account Manager to oversee multiple campaigns. The ideal candidate will have experience in social marketing, strong client relationship skills, and a passion for mentoring junior team members. This role offers a full-time contract in a dynamic environment focused on innovation and collaboration.

Qualifications

• Minimum of two years' experience in social and influencer marketing.
• Proven ability to manage campaigns autonomously.
• Strong communication and presentation skills.

Responsibilities

• Manage multiple social and influencer campaigns independently.
• Build long-term relationships with clients.
• Mentor junior team members.

Skills

Social marketing experience

Client relationship management

Problem-solving

Communication skills

Mentoring junior team members

Job description

Overview

About Ogilvy

Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that legacy through Borderless Creativity – innovating at the intersections of advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating across over 120 offices in nearly 90 countries. Ogilvy is the #1 global agency network for creative excellence and effectiveness by WARC. Ogilvy is a WPP company (NYSE: WPP).

For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook.

Role

Social & Influence Account Manager

Department: Social, PR & Influence

Location: London

Contract type: 12 - Month Fixed Term

Full Time/Part time: Full Time

Reporting into: Social & Influence Account Director

About Ogilvy (UK)

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Argos, Mondel–z International, Unilever, TK Maxx and Pernod Ricard.

In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts Nudgestock – now in its 12th year.

The Role

We have a fantastic opportunity for an experienced Account Manager to join one of our Top 10 accounts, where everyone plays to their strengths delivering award-winning campaigns. We have developed strong client relationships spanning over 7 years working with their UK & European Teams supporting on Strategy, Creative, Advertising, Channel and Product marketing and Measurement.

As a Social & Influence Manager, you are the driving force behind our campaigns playing a central role in delivering our social & influence marketing proposition across one of our biggest clients. You will manage your workload autonomously, taking full responsibility for the quality and end-to-end execution of multiple social and influencer programs. In this role, you will act as a role model for Ogilvy's values, building trusted client relationships and communicating effectively across internal teams.

You will be accountable for resolving problems on your projects, managing timelines, and proactively communicating your status to senior leadership. A key part of your role will be to support the growth of junior team members by providing constructive feedback, sharing knowledge, and acting as an informal mentor. We are looking for a creative problem-solver with a passion for the industry and a proven ability to lead projects with confidence and a positive attitude.

Key Responsibilities

• Campaign Management
  • Manage the day-to-day running of multiple social and influencer campaigns from start to finish, including:
  • Identifying and vetting talent
  • Negotiating contracts and fees
  • Implementing campaign across relevant channels
  • Overseeing delivery and ensuring quality
  • Reporting on performance against agreed KPIs
  • Maintain and update the creator and influencer database to ensure accuracy and relevance
• Serve as the first point of escalation for your projects, resolving day-to-day problems independently by consulting with stakeholders as needed and escalating to senior leadership only when appropriate.

• Strategic Contribution
  • Actively contribute to social & influencer strategy by recommending objectives, targets, and creative concepts. Confidently present creative solutions, campaign reports to internal and external stakeholders.
  • Identify and nurture client-appropriate talent opportunities and relationships to help deliver the social & influencer programs for clients.

• Client Management
  • Act as the primary point of contact for your clients, managing expectations, providing timely updates, as well as advice and solutions.
  • Build long-term client relationships by delivering work that meets agreed objectives, deadlines, and taking responsibility for the quality of all client outputs in your remit.

• Communication & Collaboration
  • Communicate effectively across internal teams (media, PR, data & insights), proactively sharing updates and coordinating timelines to ensure smooth handovers and integrated campaign success.
  • Share updates proactively, coordinate timelines, and resolve potential blockers before they impact delivery.
  • Effectively prioritise tasks across all projects, proactively communicating your status to senior leadership, reassuring them that work is on track and meeting deadlines.

• Resource Management
  • Manage campaign budgets and timelines, ensuring projects are delivered profitably and on schedule. Proactively communicate about your workload and capacity to your line manager.

• Team Growth & Mentorship
  • A key part of your role will be to support the growth of junior team members by providing constructive feedback, sharing knowledge, and acting as an informal mentor to aid their growth and development

Skills for Your Growth to Account Director

To support your progression, you will be expected to develop capabilities in the following areas:

• Strategic Development: Move from contributing to strategy to leading the strategic design, defining industry-leading approaches.
• Commercial Acumen: Develop a strong understanding of account profitability, identify opportunities for organic growth within your clients, and contribute to new business pitches.
• Senior Client Counsel: Evolve from a trusted day-to-day contact into a strategic advisor for mid-level clients, providing proactive counsel on industry trends and challenges.
• Team Leadership: Build on your informal mentoring to develop formal line management skills, becoming a role model who can inspire and lead a team.

What You Will Need

• A passion for social and influencer marketing with a minimum of two years' experience, preferably in a fast-paced agency environment.
• Proven experience in autonomously managing multiple social and influencer campaigns from start to finish, including budget and timeline management.
• A track record of building strong client relationships and proactively managing their expectations.
• Excellent problem-solving skills with the ability to make sound decisions and escalate appropriately.
• Experience in guiding or mentoring junior team members is highly desirable.
• Strong communication and presentation skills, with the ability to facilitate meetings and collaborate effectively across teams.
• A commitment to your own growth, with a keen interest in keeping up-to-date with social and influencer marketing trends and sharing knowledge with colleagues.

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at [e-mail]. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.