Social Community Executive

The Inside Job; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic community-driven company seeks a Social Community Executive to engage and grow its community. The successful candidate will work closely with management to foster positive relationships, handle social media interaction, and create engaging content. Essential criteria include strong knowledge of social media platforms and proven experience in digital marketing. This position requires attending the Solihull office three days a week and offers the chance to make a real impact in a vibrant environment.

Qualifications

• Good working knowledge of social media platforms and tone of voice.
• Experience in social media or digital marketing.
• Deep understanding of trends across different social platforms.

Responsibilities

• Collaborate with stakeholders to improve community engagement.
• Monitor and assess community sentiment and escalate responses.
• Drive brand engagement across multiple social channels.

Skills

Social media platforms knowledge

Social trends understanding

Excellent social copy skills

Digital community building passion

Tools

Sprinklr

Intercom

Job description

At Gymshark, our community is everything. As a Social Community Executive, you’ll be at the heart of it—building relationships, sparking engagement, and creating moments that make our fans feel seen, heard, and valued. From proactive commenting and social listening to surprise-and-delight initiatives, you’ll help shape the voice of Gymshark across our social ecosystem. If you’re passionate about people, obsessed with culture, and thrive in fast-paced, ever-evolving environments, this is your chance to make an impact where it matters most: our community.

WHAT YOU'LL BE DOING

• Collaborating closely with the Social Community Manager and wider stakeholders to deliver strategies that grow, engage, and foster positive sentiment across the Gymshark social ecosystem. This includes brand engagement, proactive commenting, social listening, and surprise-and-delight initiatives.
• Monitor community sentiment and assess when responses require escalation, providing timely feedback to relevant stakeholders.
• Drive brand engagement and proactive interactions across multiple social channels to strengthen community connections.
• Identify and execute opportunities for community engagement, growth, and sentiment improvement in line with the brand calendar and community strategy.
• Support frequency and depth of engagement within community channels through targeted, impactful initiatives.
• Create community-led content that aligns with brand objectives and resonates with our audience.
• Deliver surprise-and-delight experiences within the Gymshark ecosystem to enhance loyalty and advocacy.
• Maintain a keen awareness of personal development, working with your line manager to identify growth opportunities.
• De-escalate highly visible or volatile situations with professionalism and care.
• Apply company policies and independent judgment to determine appropriate resolutions or escalation paths.
• Contribute to a collaborative, team-oriented environment, supporting colleagues as needed.

WHAT YOU'LL NEED

Essential Criteria

• Good working knowledge of social media platforms, social trends, and tone of voice.
• Proven experience working within social media or digital marketing.
• Excellent social copy skills with a deep understanding of TOV and trends across different social platforms.
• Passion for digital community building

Additional Skills

• Experience using social media management tools including Sprinklr, Intercom etc.
• Proven track record in delivery of KPI driven results

You must be able to attend the GSIQ offices in Solihull 3 days per week.