Social Care Customer Service Officer

4Recruitment Services; Wytham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Specialist Customer Service Officer for a hybrid position in Wytham, UK. The successful candidate will act as the first point of contact for adult social care enquiries and will handle sensitive information while liaising with various agencies. This role requires strong communication skills and confident navigation of health and social care systems. The initial contract is for 3 months with a pay rate of £17.29 per hour.

Qualifications

• Confident navigation of multiple health and social care systems.
• Ability to handle complex and sensitive information.
• Strong communication skills for public engagement.

Responsibilities

• Act as the first point of contact for adult social care enquiries.
• Engage with the public and liaise with partner agencies.
• Provide signposting to relevant Oxfordshire services.

Job description

Social Care Customer Service Officer

Pay: £17.29 per hour

Contract: Initial 3-month contract, starting ASAP

Location: Hybrid (County Hall, Oxford) - 1-2 days per week onsite

Working Pattern: Tuesday and Wednesday hybrid requirement

About the Role

We are seeking a Specialist Customer Service Officer to act as the first point of contact for adult social care enquiries. This critical role involves engaging with the public and liaising with partner agencies including medical professionals, police, and fire and rescue services. You will handle complex and sensitive information such as emergency service reports, safeguarding referrals, bed leaver reviews, and assessments for disability aids. You will also provide signposting to relevant Oxfordshire services in line with the Oxfordshire Way. The post requires confident navigation of multiple health and social care systems to ensure accurate, timely, and effective service delivery.

To find out more information please contact(url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency