Social Care Customer Service Officer

4 RECRUITMENT SERVICES; England; Hybrid; GBP 36,000; Full time

Job summary

A recruitment agency is seeking a Specialist Customer Service Officer in the United Kingdom to manage adult social care enquiries. This hybrid role involves engaging with various public and partner agencies, handling sensitive information, and ensuring effective service delivery. Candidates should have experience in customer service, specifically within social care. This position offers £17.29 per hour with an initial 3-month contract.

Qualifications

• Experience in customer service with a focus on social care.
• Ability to navigate health and social care systems.
• Strong communication skills for liaising with agencies.

Responsibilities

• Act as the first point of contact for adult social care enquiries.
• Handle complex and sensitive information.
• Provide signposting to relevant Oxfordshire services.

Job description

Social Care Customer Service Officer

Pay : £17.29 per hour

Contract : Initial 3-month contract, starting ASAP

Location : Hybrid (County Hall, Oxford) – 1–2 days per week onsite

Working Pattern : Tuesday and Wednesday hybrid requirement

About the Role

We are seeking a Specialist Customer Service Officer to act as the first point of contact for adult social care enquiries. This critical role involves engaging with the public and liaising with partner agencies including medical professionals, police, and fire and rescue services. You will handle complex and sensitive information such as emergency service reports, safeguarding referrals, bed leaver reviews, and assessments for disability aids. You will also provide signposting to relevant Oxfordshire services in line with the Oxfordshire Way. The post requires confident navigation of multiple health and social care systems to ensure accurate, timely, and effective service delivery.

To find out more information please contact

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency