Social Care Customer Service Officer

4 RECRUITMENT SERVICES LTD; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking a Specialist Customer Service Officer to handle adult social care enquiries. This role requires liaising with various agencies, managing sensitive information, and guiding the public to relevant services. The position offers a hybrid work pattern, requiring 1–2 days per week onsite in Oxford and is initially a 3-month contract.

Qualifications

• Experience engaging with the public and partner agencies.
• Ability to handle complex and sensitive information.
• Confidence in navigating health and social care systems.

Responsibilities

• Act as the first point of contact for adult social care enquiries.
• Liaise with medical professionals and other agencies.
• Provide signposting to relevant services.

Skills

Public engagement

Liaising with partner agencies

Handling sensitive information

Navigating health and social care systems

Job description

Pay : £17.29 per hour

Contract : Initial 3-month contract, starting ASAP

Location : Hybrid (County Hall, Oxford) – 1–2 days per week onsite

Working Pattern : Tuesday and Wednesday hybrid requirement

About the Role

We are seeking a Specialist Customer Service Officer to act as the first point of contact for adult social care enquiries. This critical role involves engaging with the public and liaising with partner agencies including medical professionals, police, and fire and rescue services. You will handle complex and sensitive information such as emergency service reports, safeguarding referrals, bed leaver reviews, and assessments for disability aids. You will also provide signposting to relevant Oxfordshire services in line with the Oxfordshire Way. The post requires confident navigation of multiple health and social care systems to ensure accurate, timely, and effective service delivery.

To find out more information please contact

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency