Social Care Coordinator

We Manage Jobs(WMJobs); West Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local council's recruitment team is seeking a committed Social Care Co-ordinator to join the Enquiry team. This role involves leading day-to-day management and responding to urgent inquiries while promoting an inclusive environment. Ideal candidates will have an NVQ Level 3 qualification and experience in social care. This position is based in Sandwell, working 37 hours per week.

Qualifications

• Experience in social care management or a related field.
• Ability to respond to urgent enquiries effectively.
• Skills in promoting partnership working.

Responsibilities

• Lead management of the enquiry team to ensure quality standards.
• Respond to safeguarding alerts promptly.
• Support team objectives as directed by the line manager.

Skills

Team management

Effective communication

Customer service

Education

NVQ Level 3 qualification or equivalent

Job description

We are looking for a committed and values-driven Social Care Co-ordinator to join our Enquiry team on a permanent basis. This role is key to delivering an enhanced customer experience that promotes wellbeing for local residents in their communities.

Location: Sandwell
Hours: 37 hours per week

Service Hours:

Monday to Thursday: 9:00am – 5:30pm
Friday: 9:00am – 5:00pm

Key Responsibilities:

• Lead the day-to-day management of the team, ensuring high standards of practice, quality, and performance.
• Respond promptly to urgent enquiries, including safeguarding alerts.
• Carry out specific duties as directed by the line manager to support the team’s objectives.
• Work collaboratively with the Team Manager to ensure smooth daily operations.
• Promote effective partnership working and service integration.
• Provide supervision and support to team members.

Qualifications

NVQ Level 3 qualification or equivalent.

Our Values and Behaviours:

At Sandwell, our culture is shaped by five core values that guide how we work and serve our communities:

Ambitious – We strive for excellence and continuous improvement in everything we do.

Accountable – We take ownership and deliver on our commitments with integrity. One Team – We work together with a shared purpose to achieve great results. Customer Focused – We care about delivering the best possible public service. Inclusive – We treat everyone with respect and celebrate diversity as a strength. We are proud of our values Trust, Unity, and Progress which underpin our commitment to Sandwell’s Vision 2030 and help us build a better future for all.

Interested?

To discuss this opportunity further, contact:
Victoria Croke – [e-mail]

The successful candidate will be required to undertake a DBS with Adults and Children's barring check.

We are an equal opportunities employer and welcome applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expect all staff and volunteers to share this commitment.