Social Care Contact Advisor (Hybrid Role)

SHROPSHIRE COUNCIL; Shrewsbury; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in Shrewsbury is seeking a First Point of Contact Adviser to manage initial enquiries about Adult and Children's social care. This role involves sensitive communication, swift action on urgent calls, and collaboration with social workers and partners. Candidates should possess strong listening and analytical skills. The position offers generous annual leave, a supportive working environment, and flexible working options.

Benefits

Generous annual leave

Pension scheme

Flexible working opportunities

Qualifications

• Experience in handling sensitive calls related to social care.
• Ability to prioritise urgent cases efficiently.
• Familiarity with liaising with social workers and external partners.

Responsibilities

• Handle initial enquiries regarding Adult and Children's social care.
• Gather and verify facts from callers and assess situations.
• Prioritise urgent calls and liaise with relevant teams swiftly.

Skills

Active listening

Analytical skills

Sensitivity to distress

Job description

A local government authority in Shrewsbury is seeking a First Point of Contact Adviser to manage initial enquiries about Adult and Children's social care. This role involves sensitive communication, swift action on urgent calls, and collaboration with social workers and partners. Candidates should possess strong listening and analytical skills. The position offers generous annual leave, a supportive working environment, and flexible working options.