Social Account Manager

Starcom; Greater London; Hybrid; GBP 40,000 - 68,000; Full time

Benefits offered by this job

Pension

Life Assurance

Private Medical

Reflection Days

Shared Parental Leave

Inclusive Benefits

Job summary

Starcom is hiring a Social Account Manager to lead paid social delivery across European markets, focusing on Meta-driven campaigns to drive bookings, leads and traffic. You will combine analytical thinking with creative problem-solving while partnering with clients and colleagues to translate business objectives into effective social strategies.

The role emphasizes data-driven decisions, strong communication, and collaboration within a team leveraging Publicis’ broader capabilities.

Qualifications

• Hands-on experience managing paid social campaigns.
• Strong knowledge of Meta and performance-focused activity.
• Ability to translate client objectives into social strategies.
• Clear communication of technical concepts to clients and colleagues.
• Experience coordinating with internal teams and external stakeholders.
• Organised and detail-oriented with a learning mindset.
• Collaborative and supportive team player.

Responsibilities

• Lead paid social strategy and campaign delivery across European markets with a focus on performance and measurable results.
• Own day-to-day management and optimisation of campaigns, primarily across Meta.
• Translate client objectives, audience needs and market context into clear, actionable social strategies.
• Oversee campaign budgets, projections and allocation in partnership with internal account teams.
• Build trusted client relationships and communicate performance, recommendations and technical concepts clearly.
• Guide and support an Account Executive, fostering learning and collaboration.
• Identify opportunities to improve processes and evolve the account’s approach to products, testing and innovation.

Skills

Paid social

Meta platforms

Campaign management

Data-driven decision making

Client communication

Team collaboration

Budget management

Tools

Meta Ads Manager

Google Analytics

Job description

Company Description

With a history that dates back over 80 years,

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

We’re hiring a Social Account Manager to lead the strategic and day-to-day delivery of paid social activity for the Mars Veterinary Health account. This is an opportunity to shape performance-focused campaigns across European markets, working primarily across Meta to drive appointment bookings, lead generation and meaningful traffic. You’ll combine analytical thinking with creative problem-solving, partnering closely with clients and colleagues to turn business objectives into effective social strategies.

Responsibilities

• Lead paid social strategy and campaign delivery across European markets, with a clear focus on performance and measurable results.
• Own the day-to-day management and optimisation of campaigns, primarily across Meta, using testing and performance insights to improve outcomes.
• Translate client objectives, audience needs and market context into clear, actionable social strategies.
• Oversee campaign budgets, projections and allocation in partnership with internal account teams.
• Build trusted client relationships, acting as a key day-to-day contact and communicating performance, recommendations and technical concepts clearly.
• Support and guide an Account Executive, creating opportunities for learning, knowledge sharing and strong collaboration across the wider team.
• Identify opportunities to improve processes, develop best practice and evolve the account’s approach to products, testing and innovation.

Qualifications

• Hands-on experience managing paid social campaigns, with strong knowledge of Meta and performance-focused activity.
• Confidence using data and campaign insights to identify opportunities, solve problems and inform strategic decisions.
• The ability to connect business and marketing objectives with practical paid social strategies.
• Clear communication skills, including the ability to make technical concepts accessible to clients and non-technical colleagues.
• Experience managing multiple priorities and collaborating effectively with internal teams and external stakeholders.
• An organised and thoughtful approach, with attention to detail and a willingness to test, learn and continually improve.
• A collaborative mindset and an interest in supporting others, sharing knowledge and contributing positively to the wider team.

Additional Information

Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Starcom we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.