SME Outbound Sales Executive

Rac Motoring Services; Manchester; On-site; GBP 26,000 - 33,000; Full time

Job summary

A leading motoring service company in Manchester seeks an Outbound Sales Executive to engage with small to medium businesses, understand their needs, and provide suitable breakdown products. The role includes delivering exceptional service, managing relationships, and following up on leads. A guaranteed base salary of £26,736 with OTE up to £33,000, alongside comprehensive benefits, is offered.

Benefits

Eligibility to join bonus scheme

23 days holidays & bank holidays

Group Personal Pension scheme matching up to 6.5%

Core Employer funded Life Assurance cover

Family leave support

24-hour personal support service

Car salary sacrifice scheme

FREE RAC Ultimate Complete Breakdown Service

Access to online discounts portal

FREE onsite parking

Qualifications

• Experience in sales and customer service inbound/outbound.
• Ability to work well towards KPI's under pressure.
• Outgoing and self-motivated personality.
• Empathetic with strong rapport-building skills.

Responsibilities

• Deliver exceptional service to members through regulatory compliance.
• Engage with businesses reviewing their needs.
• Follow up on prospect data, inbound leads, and marketing campaigns.
• Utilize data and CRM to record accurate client details.
• Manage ledgers to collect overdue invoices.

Skills

Experience in sales and customer service inbound/outbound

Work well towards KPI's under pressure

Outgoing and self-motivated

Empathetic and able to build rapport with SME customers

Account management approach to drive pipeline lead generation

Job description

As an Outbound Sales Executive you will work with new small to medium business (SME) customers to try and understand their requirements and advise them of the most suitable breakdown products we could offer them to fulfil their needs. You will also be maintaining and growing relationships we have with existing customers.

Responsibilities

• Deliver exceptional service to our members through up-to-date regulatory compliance and knowledge ensuring we have the member at the heart of everything we do
• Effectively engage with businesses who are thinking of joining, renewing, or leaving us, reviewing their needs and reasons for leaving
• Following up on prospect data, inbound leads and marketing campaigns to build up and nurture a long‑term pipeline of sales opportunities and maintaining a good level of conversation rate
• Utilise data and CRM/database to record accurate details about clients and prospect data
• Ledger management, using specialised tools to identify businesses with outstanding debt, offering alternative payment methods whilst successfully collecting invoices that are overdue to support business targets

Qualifications

• Experience in sales and customer service inbound/outbound
• Work well towards KPI's under pressure
• Outgoing and self‑motivated
• Empathetic and able to build rapport with new and existing SME customers
• Preferably be used to an account management approach to drive pipeline lead generation

Need to exhibit behaviours consistent with RAC core values:

• Handle it Together
• Exceptional Service
• Raise the Bar
• Own It

Together we are all #OrangeHeroes. Be a part of our journey!

We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences. For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5‑star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll be with you every step of the way to help you grow and develop your career.

We have a guaranteed Base Salary of £26,736 with an OTE up to £33,000! We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events. What we offer At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you'll have all these extra benefits:

Benefits

• Eligibility to join our bonus scheme.
• Holidays - 23 days & bank holidays
• Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options.
• FREE RAC Ultimate Complete Breakdown Service from Day One.
• Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more.
• FREE onsite parking.