SME Employee Benefits Consultant

hireful; Croydon; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading employee benefits consulting firm in Croydon seeks an experienced SME Employee Benefits Consultant. In this role, you will manage client portfolios in Group Risk and Healthcare, ensuring exceptional service delivery. The ideal candidate will have a minimum of 2 years' experience, possess strong consulting skills, and be familiar with Microsoft Office tools. Competitive compensation and development opportunities provided.

Benefits

Competitive package with performance-linked rewards

Supportive team environment

Career progression opportunities

Qualifications

• Minimum 2 years’ experience in Employee Benefits.
• Experience in both Group Risk and Group Healthcare products.
• Strong administrative capability.

Responsibilities

• Manage and grow SME portfolio across Group Risk and Healthcare.
• Deliver excellent customer outcomes and build strong client relationships.
• Conduct peer reviews and ensure regulatory compliance.

Skills

Consulting skills

Communication

Organizational skills

Knowledge of EB products

Microsoft Office proficiency

Education

GR1 and IF7 qualifications

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

SME Employee Benefits Consultant

PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications and employee benefits technology.

We are now looking for a proven dual skilled EB Consultant, seeking their next move up from Associate Level or just considering a change. This role will help SMEs get the most from their people strategies by delivering exceptional advice across Group Risk and Healthcare. You will provide a desk-based service with occasional face-to-face client meetings, supporting and growing an established SME portfolio.

What You’ll Be Doing

• Managing and growing an SME portfolio across Group Risk (Life, IP, CI) and Group Healthcare (PMI, Dental, Health Cash Plans).
• Delivering excellent customer outcomes through proactive account management, renewal consulting, and rate reviews.
• Building strong relationships with clients and providers via telephone, MS Teams, and in-person meetings.
• Preparing and delivering employee communications and presentations.
• Coordinating with admin/support teams to ensure service standards, smooth workflows, and timely query resolution.
• Driving retention and new business income targets; identifying cross-sell and up-sell opportunities.
• Collaborating with the wider Insurance Broking and Employee Benefits teams to shape solutions aligned to client needs.
• Supporting quality by conducting peer reviews and ensuring your own work is reviewed where needed.

What We’re Looking For

• Dual-skilled consultant experienced in both Group Risk and Group Healthcare products is a must.
• Minimum 2 years’ experience in Employee Benefits; prior Consultant or Associate Consultant experience is desirable.
• Strong consulting skills with excellent questioning, listening, and clear written/verbal communication.
• Highly organised with solid administrative capability; confident with MS Word, Excel, PowerPoint, and Outlook.
• Comprehensive knowledge of EB products, market trends, and FCA-regulated environments.
• Team player who thrives in a dynamic setting, focused on client outcomes and achieving financial/service targets.
• Qualifications: GR1 and IF7 desirable; ongoing CPD commitment expected.

Compliance, Quality and Conduct

• Adhere to regulatory requirements and internal policies, including accurate file maintenance and documentation.
• Maintain competency and complete CPD; support team quality via peer reviews.
• Uphold PIB’s Code of Conduct: client-first, collaborative, skilled, transparent, and fair, with the highest standards of propriety.

What You’ll Get

• Opportunity to shape and grow a high-potential SME portfolio.
• Supportive team environment with strong values and clear development pathways.
• Competitive package with performance-linked rewards.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.