SME Employee Benefits Consultant

pib Group Careers; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading employee benefits consultancy in Birmingham is seeking an experienced SME Employee Benefits Consultant to manage and grow an SME portfolio. The successful candidate will deliver exceptional advice, focusing on Group Risk and Group Healthcare. Strong communication and customer relationship skills are essential for this role, along with a proven track record in the employee benefits sector. This position offers opportunities for client engagement through various communication channels.

Qualifications

• Proven experience as an Employee Benefits Consultant.
• Strong understanding of Group Risk and Group Healthcare products.
• Experience with account management and client relationship building.

Responsibilities

• Manage and grow an SME portfolio across Group Risk and Group Healthcare.
• Deliver excellent customer outcomes through proactive account management.
• Build relationships with clients and providers via various communication means.

Skills

Customer relationship management

Portfolio growth

Communication skills

Job description

SME Employee Benefits Consultant

PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications and employee benefits technology.

We are now looking for a proven dual skilled EB Consultant, seeking their next move up from Associate Level or just considering a change. This role will help SMEs get the most from their people strategies by delivering exceptional advice across Group Risk and Healthcare. You will provide a desk‑based service with occasional face‑to‑face client meetings, supporting and growing an established SME portfolio.

What Youll Be Doing

• Managing and growing an SME portfolio across Group Risk (Life, IP, CI) and Group Healthcare (PMI, Dental, Health Cash Plans).
• Delivering excellent customer outcomes through proactive account management, renewal consulting, and rate reviews.
• Building strong relationships with clients and providers via telephone, MS Teams, and in-person meetings.
• Preparing and delivering employee communications and presentations.
• Coordinating with admin / support teams to ensure service standards, smooth workflows, and timely query resolution.

Driving retention and new business income targets; i...