Smart Tech Specialist (Customer Operations)

Octopus Energy Group; Brighton; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading energy company in the UK seeks a Smart Tech Specialist to assist customers during installation of renewable energy technologies like Solar Panels and Heat Pumps. The role involves managing customer interactions, collaborating with installation teams, and advocating for green technologies. Ideal candidates should possess strong organisational and communication skills, with a passion for renewable energy and customer service.

Benefits

Starting salary of £27,300 per year

Equity share options

Inclusive and supportive workplace culture

Qualifications

• Strong organisational skills and ability to manage own time effectively.
• Passion for dynamic office environments and adaptability to change.
• Exceptional communication and customer engagement.

Responsibilities

• Support customers through the post-sales process.
• Collaborate with teams for successful installations.
• Manage admin to ensure a smooth customer experience.
• Advocate for technology and assist during the installation journey.

Skills

Strong organisational skills

Exceptional communication

Empathy and understanding

Solution focused approach

Ability to manage time and workload

Job description

Help us make a big green dent in the universe.. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us deliver carbon busting products into our customer homes. We’re spearheading the transition through the installation of in-home technologies; from Smart Meters, Solar Panels and Batteries, EV Chargers and low carbon Heat Pumps.

Our smart energy and low carbon heating solutions mean our customers can enjoy clean, green and cosy homes. As a Smart Tech Specialist, you’ll be responsible for supporting customers as they go from purchase to install of Solar Panels, Air Source Heat Pumps or Electric Vehicle Chargers. All our customers are passionate and excited for their green energy technology, so it’s your job to keep that excitement up.

We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us.

Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

• Supporting the post-sales process by being the go-to-person for your customers, helping them get ready for installations, booking our awesome install crews in to get the work completed, generating their install documentation, claiming grants and incentives, and loads more
• Collaborate with survey and installation teams and third party suppliers to make the Solar and Air Source Heat Pump magic happen
• Staying on top of all admin to ensure a smooth, enjoyable experience for our customers
• Become an expert in our tech with real ownership in the navigation of the installation journey and all its excitement
• Be a real advocate for the technology that we are excited to launch across the UK and beyond!

What you'll need

• Strong organisational skills and the ability to manage your own time and workload effectively
• A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business
• Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation
• A solution focused approach and positive outlook
• Empathy and understanding to help make the right decisions when it comes to customer experience
• A love of taking on new tasks and challenges to develop and grow within your role

Why else you'll love it here

• Starting salary of £27,300 per year
• Equity share options in Octopus Energy
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about.

The next steps

• We do things a little differently around here. If successful in your eligibility questions, we’ll be in touch to discuss your application further! If it sounds like the role would be a good fit, we’ll then invite you along to one of our in person assessment days! You’ll meet the team, complete some assessment exercises and be able to ask us questions, as well as getting a glimpse of what life at Octopus is really like firsthand.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.