Smart Building Solutions Advisor — Customer Success

Johnson Controls; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global technology company is seeking an OpenBlue Customer Advisor to drive successful customer outcomes and deliver value through innovative building solutions. The ideal candidate has a strong background in HVAC systems or building automation and excellent communication skills for engaging with enterprise customers. This role offers the opportunity to shape customer experiences while managing multiple client relationships in an international environment.

Qualifications

• Minimum 5+ years recent experience in HVAC systems or building automation.
• Experience delivering user training and product demonstrations.
• Strong track record in customer relationship management.

Responsibilities

• Responsible for end-to-end delivery of customer value for OpenBlue solutions.
• Monitor product usage analytics and provide feedback to customers.
• Serve as the voice of the customer and share feedback with teams.

Skills

Communication skills

Project management

Customer relationship management

Hands-on experience with HVAC systems

Education

Bachelor's degree in engineering, business, or a related field

Tools

Operational Technologies (OT)

Job description

A leading global technology company is seeking an OpenBlue Customer Advisor to drive successful customer outcomes and deliver value through innovative building solutions. The ideal candidate has a strong background in HVAC systems or building automation and excellent communication skills for engaging with enterprise customers. This role offers the opportunity to shape customer experiences while managing multiple client relationships in an international environment.