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SLP Adult Forensic Mental Health Case Manager
South London and Maudsley NHS Foundation Trust
City Of London
On-site
GBP 64,000 - 72,000
Full time
Job summary
A healthcare organization in London is seeking a Forensic Mental Health Case Manager responsible for the quality assurance of an allocated caseload. This role includes working with various stakeholders, managing complex cases, and ensuring high-quality care for forensic patients. Candidates should have experience in forensic services and a commitment to quality care. The position offers a competitive salary and a chance to make an impact in mental health services.
Qualifications
- Registered Mental Health/Learning Disability Nurse or other registered health or social care professional.
- Possess a relevant additional professional qualification, masters level or equivalent level of experience of working at a senior level in a specialist area.
- Further training or significant experience in project management, financial management or supporting change management processes.
Responsibilities
- Manage a portfolio of tools that support the delivery of the programme.
- Ensure clinical leadership is central to the delivery of all activities.
- Act as a champion for patients and their interests.
- Support the commissioning of projects and procurement of services.
Skills
Education
Tools
Go back South London and Maudsley NHS Foundation Trust
The closing date is 06 November 2025
The South London Partnership are looking to recruit an 8a Forensic Mental Health Case Manager. The post holder will work across a number of Providers, both NHS and independent sector, ensuring forensic patients receive the best quality care as near to home as possible.
The successful candidate will be responsible for the quality assurance of an allocated caseload, including regular patient reviews. The case manager works closely with the Provider to ensure high quality care is maintained. The case manager has oversight of any LTS or seclusion and will monitor and review this closely.
The successful candidate will interface with a range of other stakeholders. You will work with other Case Managers in the management of particularly complex cases and delayed discharges. You will also work in collaboration with services within the hub to manage relationships with ICB colleagues. This role requires you to work in collaboration with local authorities, third sector and other statutory bodies such as MAPPA, Police, HMPPS, MOJ and CJS in the management of effective usage of specialised mental health services.
If you have experience of working in forensic services, a commitment to high quality care and a passion for innovation we would like to hear from you.
Regular patient reviews on all services which include:
- Listening to and talking with patients, their families and carers via formal MDT discussions and care planning processes
- Ensuring that the voices of patients and their families are heard and acted upon by the services supporting them
- Monitoring and reviewing the quality and safety of provision and escalating concerns or issues where necessary
- Observing providers in practice, monitoring and reviewing quality information and local intelligence
Recording of all visits on NCMS.
Reporting all reviews to the Programme Partnership Group this includes and concerns and the plan in place to manage any concerns.
- Actively manage any units on enhanced monitoring ensuring there is a robust action plan in place.
- Engage in the quarterly contracting meetings feeding back any quality improvements or concerns.
- Attend all SLP internal quality meetings, this would include Quality Matters, Programme Huddles, and the Quality Governance Group.
The South London Mental Health and Community Partnership (SLP) is a collaboration between Oxleas NHS Foundation Trust, (Oxleas), South London and Maudsley NHS Foundation Trust, (SLaM), and South West London and St George's Mental Health NHS Trust, (SWLSTG), between them delivering mental health services to a population of more than three million people.
The partnership brings together clinical expertise, experience, and innovation, aiming to improve quality, use resources most effectively, and deliver best practice consistently to all patients. Since its inception, the SLP has been a resilient and effective partnership that has improved patient experience, introduced innovation, and developed new services across the 12 boroughs of south London.
Key Responsibilities:
Improving Quality and Outcomes
- To manage a portfolio of tools that support the delivery of the programme
Enabling Clinical Leadership
- To ensure that clinical leadership is central to the delivery of all South London Partnership activities
- To ensure up to date and accurate information is available to support clinical and strategic decision making
Enabling Patient and Public Involvement
- To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making of the South London Partnership
Promoting Equality and Reducing Inequalities
- To uphold organisational policies and principles on the promotion of equality and reducing inequalities
- To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality
Partnership and Cross Boundary Working
- To form close relationships with regional leads and SROs to ensure that the analytical service is being used to shape key programmes and policies
- To work closely with stakeholders across the system, including Specialised Commissioning Leads, Transforming Care Partnerships, London Adult Directors of Social Services, London Local Government Association Leads and others as required
- Work internally and externally to deliver analysis, projects, initiatives and services to time and in a cost effective way
- To support the identification and sharing of best practice in employee engagement
- To operate in a highly political and sensitive environment
- Support the portfolio of programmes in demonstrating value for money for current spend through tracking, managing and delivering agreed benefits
- Responsible for supporting the commissioning of projects and procurement of services to support project delivery
- Ensure projects and initiatives are delivered on time, to quality standards and in a cost effective manner, adjusting plans as required
- Develop the acquisition, organisation, provision and use of knowledge and information
- Highlight exceptions and risks ensuring mitigating action can be taken to keep the programme on track
- Drafting reports summarising status on issues, appraising outcomes, and providing progress reports as required
- Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business
- Analyse, interpret and present data to highlight issues, risks programmes and policies and support decision making
- Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information
- Deliver projects to comply with key performance indicators; Coordinating Research and Development initiatives, delegating as appropriate
- Ensure projects and initiatives are delivered on time, to quality standards and in a cost effective manner, adjusting plans as required
- Determine the strategic planning of Department projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary
- Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Department priorities
- Determine short, medium and long term business plans, achieving quality outcomes
- To carry responsibility for developing policy and procedure in the area the job holder is currently working on at a point in time, including briefings, commissioning, business or resources
- Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and guidelines and any other documents which may impact service
- Proposes changes to own project and making recommendations for other projects delivery
- To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes
- To use analytical techniques appropriately to improve decision making in support of the South London Partnerships core objectives
- To work in partnership with others and as part of cross directorate teams to deliver successful outcomes
- To support the organisations ways of working, model its values and champion the NHS Constitution
- Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
- Possess a relevant additional professional qualification, masters level or equivalent level of experience of working at a senior level in specialist area
- Member of relevant professional body e.g. Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
- Further training or significant experience in project management, financial management or supporting change management processes
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Should have an appreciation of the relationship between the South London Partnership, NHS England and individual provider and commissioning organisations
- Knowledge of legal issues pertaining to the specialist service, including MHA 1983
- Significant operational knowledge of in-patient services, including risk assessment/management
- Significant experience of successfully operating in a politically sensitive environment
- Evidence of continued professional development
- Demonstrated experience of co-ordinating projects in complex and challenging environments
- Recent experience of working within South London mental health services
- Experience of managing a team
- Experience of managing risks and reporting
- Understanding of the public sector
- Experience of drafting briefing papers and correspondence at senior management team level
- Experience of monitoring budgets and business planning processes
- Experience of working within a secure setting either in-patient or community
- Ability to produce high quality and accurate reports
- Self-motivated and able to work independently
- Ability to work under pressure
- Ability to travel to disparate locations on a regular basis
- Must be able to prioritise own work effectively
- Must be able to provide and receive highly complex, sensitive or contentious information; negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders
- Ability to negotiate on difficult and controversial issues including performance and change
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action
- Strategic thinking - ability to anticipate problems before they arise
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
- Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
- Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Experience of identifying and interpreting national policy
- Experience of researching best practice interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation).
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Adaptability, flexibility and ability to cope with uncertainty and change
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals
- Ability to move between details and the bigger picture
- Self-motivated
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Commitment to and focused on quality, promotes high standards in all they do
- Able to make a connection between their work and the benefit to patients and the public
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
- Values diversity and difference, operates with integrity and openness
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South London and Maudsley NHS Foundation Trust
£64,156 to £71,148 a year per annum inclusive of HCAS
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