Slots Operations Lead – Guest Experience & Revenue

The Rank Group; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier casino group in Reading is seeking a Slots Manager to lead the Slots department. You will ensure exceptional customer experiences and meet financial targets while managing a team. The ideal candidate will have strong leadership and customer service skills along with an analytical mindset. This role involves working in a vibrant casino environment with flexible hours, including nights and weekends.

Benefits

Competitive salary

Performance bonuses

Comprehensive training programs

Inclusive workplace culture

Qualifications

• Experience in managing a service-oriented team.
• Strong communication skills.
• Ability to work under pressure.

Responsibilities

• Lead and manage the Slots department.
• Ensure exceptional customer experience.
• Monitor and analyze slot machine performance.

Skills

Leadership skills

Customer service abilities

Analytical mindset

Attention to detail

Job description

A premier casino group in Reading is seeking a Slots Manager to lead the Slots department. You will ensure exceptional customer experiences and meet financial targets while managing a team. The ideal candidate will have strong leadership and customer service skills along with an analytical mindset. This role involves working in a vibrant casino environment with flexible hours, including nights and weekends.