Skills Coach - Customer Services (Durham)

Paragon Skills; North East; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading training organization is seeking a Skills Coach - Customer Service to provide face-to-face coaching and mentoring in Durham. This role involves supporting learners in achieving their qualifications and delivering quality training. The ideal candidate will have strong customer service expertise and relevant educational qualifications. You will join a supportive team dedicated to personal and professional growth.

Benefits

Bupa Healthcare – Cash plan

25 Days annual leave plus Bank holidays

Additional annual leave purchase scheme

Employer Pension contribution

Qualifications

• Grade A-C GCSE in English and Maths or equivalent is required.
• Customer Service qualifications or substantial experience needed.
• Level 3 Assessor qualification (CAVA/TAQA) is a plus.

Responsibilities

• Manage interactive learning sessions in-person in Durham.
• Provide quality training to enhance customer experience.
• Support preparation for End Point Assessment.

Skills

Customer Service expertise

Excellent communication

Time management skills

Digital delivery skills

Passion for supporting learners

Education

Grade A-C GCSE in English and Maths or equivalent

Level 3 Award in Education & Training

Customer Service qualification

Tools

E-portfolio system knowledge

Job description

Overview

As the recent addition to the Knovia Group, Babington are committed to developing better futures: for individuals, organisations, and society. For us that means developing skills and creating opportunity for individuals and organisations to perform at their very best.

Position:

• Job Title: Skills Coach - Customer Service
• Location: Face to Face delivery in Durham
• Salary: Up to £30,000
• Working days: Monday to Friday (08:30-17:00)

We are looking for an experienced and motivational Customer Service expert to join our team to support learners in achieving their Customer Services qualifications, with engaging and inspiring face to face delivery in Durham.

As a Skills Coach with Babington, you will be responsible for coaching and mentoring learners working towards the successful and timely achievement of their learning programme, whilst creating and maintaining cohesive and communicative relationships with learners and employers. You will use your exceptional teaching and learning experience to provide blended academic and pastoral advice, guidance and support, ensuring a safe and conducive working environment, whilst delivering excellence CS face to face training.

Key Responsibilities

• Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, group sessions in person in Durham
• Adapt our learning journey blueprint (where required) to fulfil the requirements of our clients, learners and stakeholders
• Provide quality training to enrich and compliment the customer experience
• Provide in-depth coaching and mentoring support and advice throughout the learning journey
• Support with preparation for End Point Assessment through an effective use of coaching frameworks
• Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions
• Compile and maintain all learner documentation on the relevant e-portfolio system

Requirements

• Grade A-C GCSE in English and Maths or equivalent
• Customer Service qualification or substantive customer service experience
• Level 3 Award in Education & Training (or equivalent) qualification
• Level 3 Assessor qualification (CAVA/TAQA) would be beneficial
• Knowledge of the Awarding Organisations, End Point Assessment and other regulatory arrangements
• Strong understanding of apprenticeship standards and end-point assessment criteria
• Experience managing learner caseloads and delivering against performance targets
• Excellent communication, time management, and digital delivery skills
• A genuine passion for supporting learners and helping them achieve their goals

What’s in it for you?

Babington is an inclusive, welcoming and supportive place to work with a fantastic culture which supports each employees learning, development and career growth.

• Babington Engage
• Bupa Healthcare – Cash plan
• 25 Days annual leave plus Bank holidays
• Additional annual leave purchase scheme
• Employer Pension contribution

We will be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business and expects all employees to share this commitment and demonstrate our values within all aspects of their work. We are Disability Confident and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us that you have a disability, you will be guaranteed an interview for that role.

To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team. We implement robust safer recruitment practices to support safeguarding; this may include checks appropriate to the role, including Disclosure and Barring Service checks where applicable.