Ski-Loving Customer Care Pro

TUI Cruises GmbH; Greater Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading travel company in Greater Manchester seeks a Customer Service Advisor. In this role, you will assist customers with their skiing holidays, providing expert advice and support throughout their journey. You will be part of a dynamic team, handling customer inquiries through various channels while ensuring excellent service. Ideal candidates are passionate about skiing, have strong communication skills, and are enthusiastic about working in tourism. Flexible shifts including evenings and weekends are required.

Benefits

Fantastic holiday benefits

Health and Wellbeing support

Excellent foreign exchange rates

Community day

Pension scheme and life assurance

Qualifications

• Have a keen interest in skiing or snowboarding with expert knowledge.
• Passionate about delivering excellent service and achieving results.
• Great listener and effective communicator.

Responsibilities

• Provide honest, expert advice and support to customers.
• Handle all forms of customer contact with a friendly attitude.
• Work closely with teams across the business as the voice of customers.

Skills

Interest in skiing or snowboarding

Excellent communication skills

Problem-solving abilities

Job description

A leading travel company in Greater Manchester seeks a Customer Service Advisor. In this role, you will assist customers with their skiing holidays, providing expert advice and support throughout their journey. You will be part of a dynamic team, handling customer inquiries through various channels while ensuring excellent service. Ideal candidates are passionate about skiing, have strong communication skills, and are enthusiastic about working in tourism. Flexible shifts including evenings and weekends are required.