Site Supervisor

Staffline; Tilbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Tilbury is seeking a Site Supervisor to lead security teams ensuring high standards of customer service and safety. The ideal candidate must have an SIA Door Supervision licence and proven experience in a supervisory role. Responsibilities include team motivation, operational reporting, and crisis management. Competitive pay and several employee benefits are offered.

Benefits

5.6 weeks holiday per year

Workplace Pension Scheme

Life assurance benefit

Employee Discount Schemes

Free uniform provided

Qualifications

• Experience as a Security Supervisor or Team Leader is essential.
• Holding an SIA Door Supervision (DS) licence is necessary.
• Clear and confident communication skills to interact with clients, customers, and colleagues.

Responsibilities

• Lead the security teams delivering excellent customer service.
• Ensure implementation of Health, Safety, Security and Environment actions.
• Responsible for the motivation, development, and performance of security officers.

Skills

Excellent communication skills

Customer service experience

Teamworking skills

Good written skills

Crisis management

Education

Good standard of education

Tools

PC literacy

Job description

Position and Location

Position: Site Supervisor
Location: 1019 Windrush Tilbury Amazon
Pay Rate: £12.21 - £13.40 per hour
Hours: 12 Hours (07:00 - 19:00 / 19:00 - 07:00)
Shifts: 3 Days, 3 Nights, 3 Off

SG / DS SIA licence required.

Principal Responsibilities

• Lead the security teams to ensure all staff are focussed on delivering excellent customer service whilst maintaining security standards and achieving departmental KPI's (Key Performance Indicators).
• Ensure that departmental Health, Safety, Security and Environment (HSSE) actions and recommendations are implemented and adhered to.
• Through effective planning, deploy resources on a daily basis to ensure operational demands are met whilst ensuring breaks and overtime comply with the working time directive.
• Lead regular team briefings covering key business and department information, and ensure that staff have read and understood security notices, instructions and memos.
• Responsible for the motivation, development and performance of security officers through coaching, monitoring, disciplinary procedures and the performance development process.
• Accurate reporting of the daily security operation to the Loss Prevention Manager and the Cluster Loss Prevention Manager through use of computer-based analysis tools and spreadsheets.
• Ensuring the delivery of services including access control, ID card monitoring, patrolling, CCTV operation and first aid.
• Working closely with client representatives, customers, and colleagues to resolve queries; and to represent the team's performance to the client.
• Attending and managing emergencies; including fire evacuation, first aid, conflict management, and physical intervention.

Other Duties

To participate in projects and working groups and to carry out any other duties that may be outside the standard remit for purposes of personal development or as may be reasonably required by the company.

Qualifications and Experience

• Essential – experience in a customer facing role.
• Essential – an understanding of relevant company procedures.
• Essential – good written skills.
• Essential – excellent communication and influencing skills.
• Health and Safety awareness.
• Good standard of education and PC literate.

Framework and Boundaries

Anticipates customer requirements and delivers the best possible customer experience, every time.

Deliver Results: Drives self and others to deliver excellence. Makes sure that nothing gets in the way of doing the things we should do.

Lead by Example: Displays positive business behaviour, takes accountability for actions, encourages and empowers others to deliver. Is visible and in touch.

Work Together: Builds and maintains open and collaborative relationships. Considers the impact that actions and decisions have on others.

Continuous Improvement: Finds ways of doing things better every day. Makes the improvements stick.

Our Perfect Worker

Experience as a Security Supervisor or Team Leader is essential, and to succeed in this role you will also need:

• An SIA Door Supervision (DS) licence.
• Excellent team‑working, organisation, and interpersonal skills.
• Clear and confident communication skills to interact with clients, customers, and colleagues.
• High standards of personal appearance and presentation.
• The ability to remain calm and professional under pressure.
• Good computer literacy.

The following would also be useful, but are not essential:

• SIA Public Space Surveillance (PSS) (CCTV) licence.
• First Aid qualification.
• Experience in a similar role.
• Full training, uniform and health and safety equipment (PPE) are provided.

Key Information and Benefits

• 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked).
• Workplace Pension Scheme.
• Progression training and development opportunities.
• Life assurance benefit.
• Contributory Healthcare Scheme.
• Eyecare vouchers.
• Employee Discount Schemes.
• Refer a friend scheme.
• Free uniform provided.

Job Ref: (T155)

TSS is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

Staffline are working in partnership with TSS, providing a recruitment solution for security roles.

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