Site Services Manager (Soft Services) - Bristol

Compass Group; Bristol; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading facilities management company is seeking a Site Services Manager in Bristol to oversee catering, cleaning, security, and reception services. This role involves leading a team of 12, enhancing customer service standards, and ensuring compliance with safety regulations. The ideal candidate will have experience managing services in a similar environment and a passion for delivering exceptional customer experiences. This position offers competitive salary and a professional development opportunity.

Qualifications

• Experience in a similar role in an IFM or bundled services environment.
• Experience managing catering is essential.
• Skilled people leader, confident addressing performance, coaching, and HR-related matters.
• Hold or willing to complete training for a SIA licence.

Responsibilities

• Leading and motivating a team of 12 across multiple services.
• Enhancing customer service standards on site.
• Ensuring compliance with food safety and health & safety requirements.
• Managing stock levels of cleaning supplies and catering materials.

Skills

Customer service excellence

Team leadership

Problem-solving

Communication skills

Organisational skills

Tools

Microsoft Office

Job description

Site Services Manager

Location: Single Site, Bristol

Salary: Up to £38,000 per annum, depending on experience

Working Pattern: Monday to Friday

For more information about careers at 14forty and our benefits please visit: Careers at 14forty

Are you an experienced soft services leader with a passion for delivering exceptional customer experience? We're looking for a proactive and engaging Site Services Manager to oversee the day-to-day delivery of catering (deli offer), cleaning, security, and reception services at our Bristol site.

With 12 direct reports, you will play a pivotal role in shaping service quality, elevating standards, and creating a welcoming environment for colleagues and visitors.

About the role

As Site Services Manager, you will be the primary point of contact for both the client and our onsite teams, ensuring that all services are delivered seamlessly, safely, and professionally. You will lead service enhancement initiatives, drive customer service excellence, and ensure operational delivery is consistently outstanding across all functions.

What you'll be responsible for

• Leading, developing, and motivating a team of 12 to deliver high-performance across catering, cleaning, security, and reception.
• Enhancing customer service standards and continually improving the onsite service offer.
• Overseeing specialist or 3rd-party service partners to ensure seamless delivery.
• Acting as the first point for client communication, addressing queries and escalations with professionalism and care.
• Ensuring compliance with food safety legislation and all relevant health & safety requirements.
• Managing stock levels across cleaning supplies, catering materials, and disposables to ensure service continuity.
• Coordinating hospitality, catering, and onsite events, working closely with stakeholders to deliver smooth execution.
• Managing and monitoring reactive work requests and ensuring timely resolution of issues.

About you

• Experience in a similar role in an IFM or bundled services environment.
• Experience managing catering is essential.
• Experience in cleaning, security, and reception is ideal.
• Passionate about customer service with a proactive and hands‑on management style.
• Skilled people leader, confident addressing performance, coaching, and HR‑related matters.
• Excellent communication and relationship‑building skills at all levels.
• Strong organisational skills, attention to detail, and effective problem‑solving ability.
• Competent IT skills, particularly with Microsoft Office.
• Full UK driving licence and flexibility to support occasional out‑of‑hours needs.
• Hold or willing to complete training for a SIA licence.

#14forty

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!