Site Services Manager

Veolia; West Midlands; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading environmental services provider in the United Kingdom is seeking an experienced Regional Industrial Site Services Manager. The role involves driving operational performance, fostering customer partnerships, and developing team talents in a hybrid working environment. The ideal candidate has extensive knowledge in industrial site services and strong leadership skills. Competitive salary along with bonuses and various perks are offered.

Benefits

Access to company pension scheme

Discounts on groceries and retailers

Access to resources supporting health

24 hour access to a virtual GP

Paid volunteer leave

Ongoing training and development

Qualifications

• In-depth knowledge of Industrial Site Services.
• Proven track record in customer management and engagement.
• Ability to coordinate multiple projects and demands.

Responsibilities

• Drive operational performance across the region with top safety and compliance priorities.
• Build strategic customer partnerships for lean solutions.
• Champion a people-first culture with a focus on safety and innovation.

Skills

Knowledge of Industrial Site Services

Experience leading a large workforce

Customer management skills

Project coordination

Job description

Regional Industrial Site Services Manager

Salary: Competitive Salary plus Bonus, Pension & Car / Car Allowance

Location: Brownhills / Stewartby / Cardiff - with hybrid and flexible working (Based from one of the regional offices)

Grade: 6.2

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

The Regional Manager for Industrial Site Services (ISS) will be accountable for complete operational performance across the region, with safety and compliance as top priorities. This role drives profitable growth by leading customer services, operations, and Health & Safety performance with significant autonomy, while fostering business development, maximising efficiencies, and building a future pipeline of opportunities aligned with financial targets.

The Regional Manager sets strategic direction, develops leaders in a fast-paced environment, and drives continuous improvement to meet customer needs. Key responsibilities include ensuring safe systems of work, managing stakeholder relationships, innovating safer and more efficient working methods, and overseeing all financial elements including monthly account reviews, annual budgets, and regional P&L management.

What we can offer you

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

• Build strategic customer partnerships to deliver lean, industry‑leading technical solutions, lead compliant operational bids, and maintain key client relationships positioning Veolia as their trusted expert partner.
• Identify innovation opportunities and maximise customer integration by understanding their business drivers and sector developments.
• Control costs and resources to add customer value and ensure fleet compliance.
• Define and execute regional strategy aligned with business goals, set team objectives, drive engagement, and develop talent through succession planning and career development.
• Champion a people‑first culture focused on safety, wellbeing, and innovation while attracting, retaining, and developing top talent from within.
• Lead on the ISS Steering Committee, manage Trade Union negotiations, and build strategic stakeholder relationships to drive organic growth.
• Develop customer understanding of Net Zero offering to support them achieving their goals.
• Deliver an ambitious carbon reduction strategy.

What are we looking for?

• In depth knowledge of Industrial Site Services.
• Experience of leading & managing a large workforce.
• Ability to coordinate multiple projects and demands as well as hitting deadlines.
• Proven track record in customer management and engagement.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.