Site Reliability Engineer (SRE) - Data & Insights

Lloyds Banking Group; Bristol; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services organization is seeking a Service Engineer to join their Personalised Experiences & Communications Team. The role involves handling data pipelines, ensuring system reliability, and automating infrastructure using cloud technologies. Ideal candidates should have a strong background in Site Reliability Engineering and experience with GCP or other major cloud platforms. Competitive benefits include a generous pension contribution and an annual performance-related bonus.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday

Wellbeing initiatives and parental leave policies

Qualifications

• Strong background in Site Reliability Engineering, DevOps, or Data Engineering.
• Experience with CI/CD pipelines and tools.
• Proven experience with cloud platforms and containerisation.
• Deep understanding of data infrastructure and orchestration tools.
• Hands-on experience with Infrastructure as Code.

Responsibilities

• Handle real-time and batch-based data pipelines.
• Design and maintain SLOs, SLIs, and error budgets.
• Automate deployments and manage infrastructure.
• Lead root cause analysis and post-incident reviews.
• Ensure reliability of data products pipeline.

Skills

Dashboarding

SLO/SLI design

Error budgets

Production change management

Incident management

Site Reliability Engineering

DevOps

Data Engineering

Automation and scripting (Python, Go, Bash)

Education

4+ years in SRE/DevOps/Data Engineering

Tools

GCP

AWS

Azure

Kubernetes

Docker

Terraform

CI/CD tools (Jenkins, Harness)

Job description

Overview

This exciting opportunity is within the Personalised Experiences and Communications (PEC) platform for a Service Engineer. As the Service Engineer you'll lead, direct and shape approaches to solving technical challenges and translating business requirements into technical solutions. You will work in a highly collaborative way to drive efforts to create, build, support and improve our software working closely with the product and engineering teams with lots of exciting new challenges. You'll be a core contributor to ensure good quality and engineering practices are followed in accordance with engineering transformation strategy. Come join an innovative team as a Data Site Reliability Engineer and gain exposure to one of the biggest data sets in the UK that includes millions of records each day.

We're looking for a Data Site Reliability Engineer (SRE) to join our Personalised Experiences & Communications (PEC) Customer Intelligence Lab Team within our PEC Platform. You will ensure the reliability, scalability, security and operability of PEC's real time and micro batch data products on GCP. The SRE will partner with Data Engineering, Architecture and Platform teams to design SLOs/SLIs, automate ops, reduce toil, harden controls, and lead incident/problem management across ingress and egress/decisioning systems, ingestion into ODPs (Origin Data Products) and FDPs (Foundation Data Products). Personalised Experiences and Communications (PEC) is a business platform that sits within Consumer Relationships and plays a critical role in supporting the achievement of the Group strategic view by working closely & collaboratively across the Platform leadership team to grow by protecting and deepening customer relationships.

PEC enables & delivers personalised customer communications & experiences across all channels, media and business areas supporting the Customer Relationship Growth strategy to deepen relationships with our customers across both the retail & commercial bank. This includes the data, analytics, and technology to unlock the value of differentiating our branded channel experiences, proposition, price and communication; as well as paper‑free sustainable ambitions.

You'll be at the heart of enabling scalable, automated messaging across multiple cloud environments, working closely with Design, Data, and Communications teams at Lloyds Banking Group. Day to day, you will

Responsibilities

• Handle real‑time and batch‑based data pipelines
• Design and maintain SLOs, SLIs, and error budgets across our data systems, driving continuous improvements in reliability.
• Partner with Data Engineers, full‑stack Software Engineers, and Platform teams to automate deployments and manage infrastructure using IaC (Terraform, CloudFormation, etc.).
• Lead root cause analysis and post‑incident reviews, embedding reliability learnings into our platform and processes.
• Owning the data products pipeline that the team builds in the lab from go‑live through to delivery
• Ensure the reliability of the lab while proposing and recommending paths to improve and keep our data robust and under control
• Develop and collaborate with other teams within the PEC Platform to build GCP‑based products

Qualifications

• SRE core: dashboarding, SLO/SLI design, error budgets, production change/incident/problem management, strong runbook craft.
• Strong background in Site Reliability Engineering, DevOps, or Data Engineering (4+ years).
• Experience with CI/CD pipelines and tools such as Jenkins and Harness.
• Proven experience with cloud platforms (GCP, AWS, or Azure) and containerisation (Kubernetes, Docker).
• Deep understanding of data infrastructure – streaming, batch, warehouse, and orchestration tools (e.g. Kafka, Airflow, Spark, dbt, Snowflake).
• Hands‑on experience with Infrastructure as Code (Terraform, CloudFormation, etc.).
• Familiarity with monitoring and observability tools.
• Proficiency in automation and scripting languages such as Python, Go, or Bash.
• Practical knowledge on how data pipelines work and how to enable Machine Learning.
• GCP data stack: Dataflow/Apache Beam (streaming & micro batch), Pub/Sub, BigQuery (including streaming inserts/Storage Write API), Cloud Composer/Airflow; Cloud Logging/Monitoring/Trace.
• Streaming: Kafka fundamentals (partitions, consumer groups, compaction, schema governance), Connectors and DLQs.
• Security & compliance on GCP.
• Experience with Azure or AWS Cloud Public Cloud platforms.
• Experience with real‑time streaming and event‑driven architectures.
• Exposure to machine learning infrastructure, feature stores, or model serving.
• Familiarity with data lineage, cataloguing, or metadata management tools.
• Experience contributing to open‑source or internal reliability initiatives.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under‑represent­ed groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes …

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We are committed to diversity and inclusion – we welcome applicants from under‑represented groups and we are dedicated to creating a workplace where all people have equal opportunities.