Site Reliability Engineer III - Support Engineering

JPMorganChase; Glasgow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global financial institution is seeking a Site Reliability Engineer III to solve complex business problems and ensure the reliability of critical applications. In this role, you will leverage your SRE and DevOps skills to drive reliability and automation within a fast-paced environment. The ideal candidate will have strong experience in application support, incident response, and monitoring tools. Join us to be part of an innovative team committed to excellence in financial services.

Qualifications

• Experience in SRE, DevOps, or application support roles.
• Knowledge of SLIs/SLOs, incident response, and troubleshooting.
• Familiarity with monitoring and observability tools.

Responsibilities

• Collaborate with teams to maintain and improve reliability.
• Participate in incident management and troubleshooting.
• Implement automation and monitoring solutions.

Skills

SRE principles

DevOps practices

Incident response

Automation

Problem solving

Effective communication

Education

Formal training or certification on SRE & Application Support

Tools

Grafana

Prometheus

Splunk

Terraform

Docker

Kubernetes

AWS

GCP

Azure

Job description

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission‑critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Chief Technology Office, you will solve complex and broad business problems with simple and straightforward solutions. We are seeking a Site Reliability Engineer (SRE) to help drive reliable, scalable, and intelligent platform operations in a global financial environment. This role combines technical support, DevOps practices, and SRE principles‑including on‑call incident response, automation, and a customer‑first mindset. You will work with modern tools to ensure our applications and services remain robust and available.

Job Responsibilities

• Collaborate with engineering, support, and operations teams to maintain and improve the reliability of mission‑critical applications.
• Participate in incident management, troubleshooting, and continuous improvement.
• Help implement automation and monitoring solutions.
• Be part of an on‑call rotation, requiring effective action during production incidents.
• Share knowledge, follow best practices, and contribute to a culture of learning and innovation.
• Communicate clearly, solve problems proactively, and focus on customer needs.

Required qualifications, capabilities and skills

• Formal training or certification on SRE & Application Support concepts and proficient applied experience
• SRE & Application Support: Experience in SRE, DevOps, or application support roles, with knowledge of SLIs/SLOs, incident response, and troubleshooting.
• Observability & Monitoring: Familiarity with monitoring and observability tools (e.g., Grafana, Prometheus, Splunk, Open Telemetry).
• DevOps Tooling: Hands‑on experience with CI/CD pipelines (Jenkins, including global libraries), infrastructure as code (Terraform), version control (Git), containerization (Docker), and orchestration (Kubernetes).
• Cloud & Automation: Exposure to cloud platforms (AWS, GCP, or Azure) and automating infrastructure and deployments.
• On‑Call & Incident Management: Willingness to participate in on‑call rotation and respond to production incidents.
• Problem Solving & Communication: Ability to break down issues, document solutions, and communicate effectively with team members and customers.

Preferred qualifications, capabilities and skills

• Financial/Regulated Experience: Experience in banking, fintech, or regulated environments.
• Resilience Engineering: Participation in game days or chaos engineering.
• Mentorship: Interest in sharing knowledge and best practices with peers.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.