Site Reliability Engineer , Access and Identity Services

Amazon.com, Inc; City of Westminster; On-site; GBP 70,000 - 110,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Systems Engineer to build and operate services for customers, automate operations and deployments, and mentor junior team members. The role involves a high-availability, large-scale environment focused on Access and Identity services, troubleshooting and driving improvements with data and metrics.

We value engineers who can own complex problems, design reliable systems, and push for automation to reduce manual toil.

Qualifications

• Knowledge of systems engineering fundamentals (networking, storage, operating systems).
• Experience programming with at least one modern language (C++, C#, Java, Python, Golang, PowerShell, Ruby).
• Experience designing or architecting reliable, scalable systems.

Responsibilities

• Build, deploy, operate, and sustain services for customers in a large-scale cloud environment.
• Investigate metrics and root causes to drive improvements in efficiency, reliability and performance.
• Automate manual tasks and improve operational processes through tooling and AI-assisted approaches.
• Provide mentoring and technical guidance to junior engineers and peers.

Skills

Networking basics

Programming languages

Linux/Unix

CI/CD pipelines

Education

Bachelor's degree in Computer Science or related field

Tools

AWS services

CI/CD tooling

Job description

Are you interested in working with the latest cloud computing technologies and becoming a core part of the largest cloud infrastructure on the planet? AWS is seeking a Systems Engineer to build and operate services for our customers, to automate service operations and deployment methods, and provide mentoring for junior team members. You will be working in a large-scale, high availability environment, building and operating critical Access and Identity services for our customers. This exciting role is designed for someone with a strong engineering background and a passion for driving efficiency, quality, and process improvements within our service operations. We are an operations team, but a key focus is driving automation to increase ops efficiency. You will have the opportunity to utilize AI tooling and to build your own solutions that automate away manual tasks. As a Systems Engineer at Amazon you will utilize your Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date, and provide data and metrics that help manage the capacity and efficiency of our services. You will draw on your networking knowledge to identify and troubleshoot network connectivity issues. Our Systems Engineering roles enable engineers to develop a broad range of skills; our engineers take ownership and gain knowledge across a complex technology stack. Top reasons to join our team:

• Learn how to build and operate distributed systems at massive scale
• Be a catalyst to deliver truly disruptive products that are growing rapidly
• Solve unique and first-order problems at massive-scale across many AWS Services
• Build and influence the tools and utilities that are part of the AWS fleet running our internal services
• Deliver solutions which reduce manual toil across our organization

Key job responsibilities

Amazon has a collaborative, purposeful and enthusiastic environment where we \"Work Hard, Have Fun, Make History.\" Our Systems Engineers are expected to be leaders in their teams by becoming subject matter experts on multiple AWS services. They develop, build, deploy, operate, sustain and grow their services in cloud production environments. They are able to utilize trends and metrics to identify opportunities for improvements. They help develop and refine procedures used by their team and internal customers. They are able to develop at a high standard and can deal with new and ambiguous problem domains while consistently delivering customer impacting change. A day in the life On a typical day engineers might work to build infrastructure and services for our customers. They will dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way and consult with senior engineers at Amazon. We believe in making out-of-hours support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.

• Knowledge of systems engineering fundamentals (networking, storage, operating systems)
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
• Experience in networking, storage systems, operating systems and hands-on systems engineering

Preferred Qualifications

• Experience with Linux/Unix
• Experience with CI/CD pipelines build processes

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve., Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.