Site Reliability Engineer

NiCE; Greater London; Híbrido; GBP 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NICE-FLEX hybrid model

Descripción de la vacante

NiCE is seeking a seasoned DevOps/Systems Engineer to run production environments, build scalable infrastructure, and improve reliability across a distributed software stack. You will monitor health, tune performance, and partner with development teams to streamline releases.

Ideal candidates have 3–6 years in a similar role, proficiency in Python/Go/Java/C#, cloud basics on AWS, and expertise in CI/CD, Docker, Kubernetes, and observability tools.

Formación

• 3–6 years in a similar role focusing on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (Python/Go/Java/C#) with scripting
• Deep understanding of AWS and cloud services and reliability constraints.
• Experience with infrastructure as code: CloudFormation, Terraform.
• Strong CI/CD knowledge using Jenkins, GitLab CI/CD, or CircleCI.
• Solid containerization with Docker and Kubernetes; microservices experience.
• Hands-on monitoring with Prometheus, Grafana, ELK, CloudWatch.
• Experience in incident management, postmortems, and cross-team communication

Responsabilidades

• Run the production environment by monitoring availability and health.
• Build software and systems to manage platform infrastructure and apps.
• Improve reliability, quality, and time-to-market of our software suite.
• Measure and optimize system performance; push capabilities forward.
• Provide operations support and engineering for large distributed apps.

Conocimientos

3-6 years exp in systems engineering

Programming: Python, Go, Java, or C#

Scripting: Bash, PowerShell

Cloud platforms: AWS

CI/CD concepts

Containerization: Docker

Kubernetes

Observability: Prometheus/Grafana/ELK/

Incident management & postmortems

Herramientas

CloudFormation

Terraform

Jenkins

GitLab CI/CD

CircleCI

Docker

Kubernetes

Prometheus

Grafana

ELK

CloudWatch

Ansible

Puppet

Chef

Splunk

Datadog

Pagerduty

Rundeck

Descripción del empleo

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications

How will you make an impact?

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Have you got what it takes?

• 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.

You will have an advantage if you also have:

• Handson experience of working with large Kubernetes Cluster. Certification will be an added plus.
• Working experience of Grafana Observability Suite (Loki, Mimir, Tempo).
• Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck.
• Familiarity with configuration management tools like Ansible, Puppet, or Chef.
• Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent.

Personal attributes:

• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• Team player - ability to work well in a close team environment.
• Fast learner with ability to educate her/himself on relevant technologies
• Ability to multitask and prioritize work
• Ability to remain focused and calm under pressure

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9476.

Reporting into: Director, Network Operations.

Role Type: Individual Contributor.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.