Site Reliability Engineer

Made Tech; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

30 days Holiday

Flexible Parental Leave

Remote Working

Paid counselling

Job summary

Made Tech is hiring a Site Reliability Engineer to facilitate service onboarding and ongoing maintenance. The role is based in the UK with flexible hybrid working options. The successful candidate will engage in proactive collaboration, conduct code reviews, participate in incident management, and implement enhancements using DevSecOps practices. Benefits include 30 days of holiday, flexible parental leave, and paid counselling services. Eligibility for Security Clearance is required, with a focus on the importance of UK residency and employment history.

Qualifications

• Successful applicants must demonstrate coding changes or bug fixes.
• Experience with common IT service management tooling required.
• Familiarity with agile methodologies and ways of working is essential.
• Experience with incident management is a must.
• Candidates should have cloud technology experience, preferably AWS.
• Familiarity with at least one programming language and SOLID principles is necessary.
• Knowledge of IaC tools like Terraform is a plus.

Responsibilities

• Participate in knowledge transfer activities with suppliers.
• Conduct code reviews and quality analysis.
• Review and enhance technical documentation.
• Ensure all support requests meet standards and suggest improvements.
• Participate in incident investigation and technical solutions.
• Implement application enhancements for better business performance.
• Provide out-of-hours support as needed.
• Automate application performance monitoring.
• Update documentation including knowledge base articles.
• Apply test-driven development principles.
• Design, build, and maintain CI/CD pipelines.
• Contribute to Made Tech’s communities of practice.

Skills

Application Coding

IT Service Management tooling

Agile methodologies

Incident management

Cloud technologies (AWS)

Programming language knowledge

SOLID principles

Object-Oriented programming

Test-Driven Development (TDD)

Infrastructure as Code (Terraform)

Tools

ServiceNow

ZenDesk

PagerDuty

JIRA Service Desk

Job description

Site Reliability Engineer in the Managed Service Practice

• Location: Bristol, London, Manchester or Swansea with hybrid-working policy
• Working pattern expectations: You will be working shifts of either 08:00-17:00 or 09:00-18:00 (Monday-Friday), or during limited peak periods shifts of 07:00-16:00 or 10:00-19:00
• Depending on our client contracts you may be required to join the Out of Hours on-call rota to support urgent situations outside of our standard business hours. (This comes with an additional compensation payment)

About the role

As the Site Reliability engineer at Made Tech you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operations using DevSecOps practices and data-driven user analytics.

Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation.

Key responsibilities

• Taking part in proactive knowledge transfer activities with incumbent suppliers
• Code review and quality analysis including the review of complete services, including the implementation of code scanning tooling
• Reviewing and improving technical documentation such as architecture overviews, deployment process definition and incident resolution runbooks
• Ensuring that all requests for support are dealt with according to a set standards and procedures, and suggesting ways to improve those processes over time
• Participating in incident investigation/root cause analysis and delivering technical solutions targeting the root cause within agreed SLAs
• Implementing application enhancements to improve business performance, applying a holistic product lens to services
• Providing out of hours support where necessary - shifts managed via on‑call rota
• Automating and improving the monitoring of application performance including the setting up of cloud and application level monitoring tooling
• Updating documentation such as knowledge base articles, playbooks and service definitions
• Applying test‑driven development, ensuring appropriate test coverage and evidencing the outcomes of testing
• Design, build and maintain CI/CD pipelines including automated testing supporting multiple environments
• Being an active member of Made Tech’s communities of practice, sharing knowledge and learning from others.

Skills, knowledge and expertise

• Application Coding: Success applicants can demonstrate making changes or bug fixing to an application code base.
• You’ll have experience of common IT Service Management (ITSM) tooling such as ServiceNow, ZenDesk, PagerDuty and/or JIRA Service Desk
• You’ll have experience of working with agile methodologies and agile ways of working
• You’ll have experience of incident management
• You’ll have experience of cloud technologies such as AWS.
• You’ll be experienced with at least one programming language and be able to demonstrate knowledge of SOLID principles, Object‑Oriented programming and TDD
• You’ll be familiar with IaC (Infrastructure as Code) such as Terraform

Eligibility for Security Clearance (SC)

We are looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full‑time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Benefits

• 30 days Holiday - we offer 30 days of paid annual leave
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part time remote working for all our staff
• Paid counselling - we offer paid counselling as well as financial and legal advice.

EEO statement

We encourage people from underrepresented groups to apply for roles with us.