Site Payment Manager

ICON Strategic Solutions; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading clinical research organization in the United Kingdom is seeking a Global Site Payment Manager to oversee investigator payment processes and ensure compliance across various studies. The ideal candidate will have a Bachelor's degree in finance or related fields and significant experience in managing financial operations within clinical trials, with a strong focus on accuracy and problem-solving. This role involves collaboration with multiple departments and offers competitive benefits designed to enhance work-life balance.

Benefits

Annual leave entitlements

Health insurance offerings

Retirement planning offerings

Employee Assistance Programme

Flexible country-specific benefits

Qualifications

• Experience in investigator payments or financial operations within clinical trials.
• Proven experience with focus on accuracy, compliance, and process optimization.
• Ability to articulate and defend escalated payment requests.

Responsibilities

• Manage the end-to-end investigator payment process.
• Oversee calculation, tracking, and processing of payments.
• Collaborate with finance and legal departments for compliance.

Skills

Financial processes management

Strong communication skills

Problem solving capabilities

Project opportunity identification

Matrix team collaboration

Education

Bachelor’s degree in finance, business administration, or related field

Job description

Global Site Payment Manager

ICON plc is a world‑leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The Regional Site Payments Manager is responsible for oversight and management of the Site Payment Analyst group, across all therapeutic areas in a specific region.

This role will be accountable to ensure all Site Payments made in a specific region are made in accordance with the site contract and ontime.

What You Will Be Doing:

• Managing the end‑to‑end investigator payment process, ensuring accuracy, timeliness, and compliance with contracts and regulations.
• Overseeing the calculation, tracking, and processing of payments to investigators and clinical sites across multiple studies and regions.
• Collaborating with clinical teams, finance, and legal departments to ensure alignment and compliance with payment terms and agreements.
• Functional Oversight of SPAs in assigned region
• Primary escalation point of contact for payment related inquiries raised by study team members and regional SPAs
• Oversee training for new/incoming regional SPAs
• Work with Global Site Payment Manager for resourcing and assignments within associated region
• Provide insight for regional perspective related to budget templates, Payment Exhibits in the CTAs, and configuration of Subject Visit from EDC report
• Help maintain processes specific to assigned region
• Ensure consistency in regional Site Configuration in vendor payment system
• Ensure alignment of Site Payment processes and approach globally
• Oversee regional compliance, to ensure payments are approved ontime.
• Attend leadership and training calls pertaining to a specific region as requested by Global Site Payment Manager

Your Profile:

• Bachelor’s degree in finance, business administration, or a related field is preferred, with experience in investigator payments or financial operations within clinical trials.
• Proven experience in managing financial processes, with a focus on accuracy, compliance, and process optimization.
• Strong communication (written and verbal) skills to be able to interact with internal Vertex groups as well as external groups
• Strong problem solving and critical thinking capabilities
• Able to proactively identify project opportunities, challenges/risks and implement appropriate actions with some supervision
• Ability to work in a matrix, cross‑functional team
• Ability to understand, clearly articulate, and defend escalated payment requests and approvals
• Thorough understanding of global payment processes across multiple countries

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well‑being and work‑life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24‑hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well‑being.
• Life assurance
• Flexible country‑specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there’s chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click to apply.