Site Operations Manager

ISS Facilities Services; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facilities management company in the UK is looking for a Site Operations Manager to oversee Soft FM services across multiple sites. The role requires strong leadership capabilities and a focus on delivering high-quality service, while managing budgets and ensuring compliance with standards. The ideal candidate has a background in facilities management and demonstrated experience in team management and stakeholder engagement. A permanent position with competitive compensation is offered.

Qualifications

• Proven leadership experience in Soft FM or hospitality operations.
• Strong people management skills.
• Experience in performance reporting and contract management.

Responsibilities

• Lead multidisciplinary Soft FM teams to deliver high-quality service.
• Ensure compliance with statutory and company requirements.
• Manage budgets and monitor performance.

Skills

Leadership

Stakeholder Management

Service Excellence

Operational Ownership

Problem Solving

Education

FM Level 3–4 or equivalent

Tools

CAFM systems

Microsoft Office

Excel

Job description

Overview

Site Operations Manager

Contract: Healthcare

Location: Orpington, BR6 9JU

Hours of work: 40

Contract Type: Permanent

We are seeking a skilled and motivated leader to oversee contract management and the continuous improvement of Soft FM services across multiple sites, including housekeeping, catering, portering, waste, small retail and workforce management. You will be responsible for ensuring services are delivered safely, efficiently and to the highest quality standards, fully aligned with client expectations, contractual obligations and ISS policies.

Responsibilities

• Lead, inspire and manage multidisciplinary Soft FM teams to deliver consistent, high-quality service
• Act as the senior operational lead for clients, building trusted partnerships and ensuring alignment with site priorities
• Develop and execute operational plans that drive innovation, sustainability and digital transformation
• Oversee day-to-day delivery of all Soft FM services, ensuring KPIs, SLAs and contractual obligations are met
• Ensure compliance with statutory, company and HSE requirements while promoting best practice and continuous improvement
• Serve as the primary client contact, anticipating needs and delivering proactive, hospitality-driven solutions
• Lead, coach and develop a diverse workforce, embedding a culture of accountability, engagement and professional growth
• Support cross-training, succession planning and workforce development to strengthen operational resilience
• Manage budgets, monitor performance and identify savings while protecting service quality
• Support business cases, contract reviews and service development through data-driven insight
• Lead audit readiness, risk and safety governance, ensuring full regulatory compliance
• Drive sustainability initiatives, digital tools adoption and continuous service enhancement through feedback and benchmarking

Professional and Personal Competencies/Qualifications

• FM Level 3–4 or equivalent in Facilities or Service Management
• Proven leadership experience in Soft FM or hospitality operations, with strong people management skills
• Soft services background, preferably within NHS or wider FM environment
• Demonstrated experience in performance reporting, contract and budget management
• Strong stakeholder management and client relationship skills
• A proactive, calm, and professional approach under pressure
• Demonstrated ability to drive customer experience, service excellence, and operational ownership
• Proficiency in CAFM systems, Microsoft Office, Excel and digital reporting tools

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]